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Customer Service Manager - job 1 of 6

Job Summary of Customer Service Manager:At Wells Fargo, we believe that work should be enjoyable, fulfilling and meaningful. We offer our employees resources, benefits, and competitive salaries to support their professional growth and well-being. Our dedication to promoting diversity and creating an environment that fosters career advancement has resulted in our recognition on the 2024 LinkedIn Top Companies List for the best workplaces to enhance your career in the U.S.Job Duties and Responsibilities of Customer Service Manager:• Instruct, nurture, and form a skilled team capable of carrying out business strategies, stimulating development, and accomplishing objectives.• Tackle customer and employee experience challenges of mild to moderate complexity while addressing business objectives and mitigating risks.• By embracing digital tools and educating customers about their use, banks can go a long way in removing complexity from banking and improving the customer experience.• Leading the branch to success requires building strong relationships with stakeholders, colleagues, and internal partners to create a customer-centric experience.• Participate in the nurturing of employee talents, act as a guide and motivator, assist in the recruitment process, and create an environment of involvement and responsibility in the organization.Qualifications and Experience of Customer Service Manager:• To be qualified for this role, the candidate should have a background in banking, financial services, or branch network with at least 4 years of experience. This proficiency must be demonstrated through work experience, training, education, or military service.• Over two years of experience in leadership, which includes overseeing and grooming direct subordinates.• Proven capacity to create and stimulate a workforce, assess metric measurements, and implement tactical proposals.• Proficient in coaching a broad base of customers across multiple demographics, with a proven track record of establishing and nurturing strong relationships with strategic community partnerships.• Compliance controls must be integrated into all aspects of banking operations to ensure adherence to financial regulations and laws.Benefits of Customer Service Manager:• Our company offers a full suite of health benefits, which include medical, dental, and vision insurance plans.• A 401(k) plan is available with an additional bonus from the company.• Leave with compensation, maternity and paternity leave, and necessary caretaking.• Attractive employee benefits, like tuition reimbursement, grants for dependent students, and financial aid for adopting parents, can make a huge difference in one's life.• Savings programs, discount schemes, and benefits aimed at supporting commuters are just a few of the ways in which individuals and organizations can cut their expenses.Salary• We offer a salary structure that is equivalent to your expertise and the demands of the job market.• The details of the compensation package will be communicated during the interview stage.About Company:Wells Fargo's emphasis on employee development and diversity has positioned it as a trailblazer in the financial services sector. Its standing as a top workplace highlights its unwavering commitment to creating an inclusive, supportive culture that fosters both personal and professional success

Wells Fargo Glassdoor Company Review

3.6

Wells Fargo DE&I Review

No rating

CEO of Wells Fargo

Charlie Scharf

Approve of CEO

Average salary estimate

Estimate provided by employer

$66500 / ANNUAL (est.)

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$65K

$68K

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What You Should Know About Customer Service Manager, Wells Fargo

Are you ready to take your career to the next level as a Customer Service Manager at Wells Fargo in Trenton, NJ? At Wells Fargo, we believe that work should be enjoyable, fulfilling, and meaningful. We're proud to support our employees with resources, benefits, and competitive salaries that promote professional growth and well-being. In this role, you'll have the opportunity to lead and nurture a skilled team that drives business strategies and achieves objectives. You'll tackle challenges in customer and employee experiences while embracing digital tools to simplify banking. Building strong relationships with stakeholders, colleagues, and partners will be key to creating a customer-centric environment. We're also committed to empowering our employees and promoting diversity within our workforce. As a Customer Service Manager, you'll guide talent development, assist in recruitment, and foster a culture of involvement and responsibility. If you have a background in banking or financial services with leadership experience, we want you on our team. Join Wells Fargo and be part of a company recognized as a top workplace for career advancement in the U.S. We offer comprehensive health benefits, a 401(k) plan, and employee perks like tuition reimbursement and financial aid for adoptions. Bring your passion for customer service and leadership, and make an impact with us!

Frequently Asked Questions (FAQs) for Customer Service Manager Role at Wells Fargo

What are the primary responsibilities of a Customer Service Manager at Wells Fargo?

As a Customer Service Manager at Wells Fargo, your primary responsibilities include leading and nurturing a team to execute business strategies effectively, addressing customer and employee experience challenges, and leveraging digital tools to improve customer interactions. You'll build strong relationships within the organization to create a customer-centric experience and guide employees in their professional development.