Senior Product Manager

Cybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.

We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs in 2023. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.

At CertifID, the role of Senior Product Manager offers a unique opportunity to join a high-performing team at a Series B SaaS company where you will play a pivotal role in advancing our product to the next level of growth. Your mission is to contribute to our product’s success by gaining a deep understanding of customer needs, market trends and competitive dynamics. You will be responsible for challenging the team to rapidly innovate, and bridge the technical gap from product ideation to go-to-market initiatives while applying contemporary product management methodologies.

This role requires deep collaboration with cross-functional teams, including engineering, sales, and customer success, to deliver high-quality products that drive customer satisfaction and revenue growth. If you are the person who takes challenges head on and have experience in decomposing large technical work into clear roadmaps and development schedules you will thrive at CertifID! 

How you will make a difference

- Develop and maintain a comprehensive and adaptable product roadmap that balances short-term deliverables with long-term strategic initiatives.

- Gain a deep understanding and foster relationships with key stakeholders, including title companies and law firms.

- Actively contribute to product enhancements focused on strengthening wire fraud prevention.

- Lead initiatives to drive revenue growth, including the identification of new market opportunities and the optimization of existing product features to increase customer acquisition and retention.

- Contribute to enriching the product's alignment with customer needs over time. You will have a hands-on role in building and refining the product.

- Leverage experience with API management and integrations to enhance platform-level capabilities and improve product functionality.

- Collaborate closely with the team to acquire knowledge and provide support in initiatives that aim to boost the number of protected transactions and enhance customer retention.

Experience:

- Although not a strict requirement, candidates for this role will usually have 6+ years of experience in product management, with a proven ability to manage complex product life cycles, preferably within a SaaS company.

- A passion for technology and a deep understanding of SaaS products and the industry, with an innate curiosity for emerging trends and technologies.

- A strategic mindset with the ability to translate business needs into tech-enabled processes to develop innovative solutions

- Demonstrates a strong track record of delivering high-quality products that achieve tangible results for customers.

- Proficient in analyzing data to inform product decisions and optimize product performance.

- Lead initiatives that require API management and integration expertise to drive platform enhancements and enable product scalability.

- Demonstrates remarkable agility and adaptability, and responds effectively to changing circumstances.

- Exceptional communication and collaboration skills to work effectively across cross-functional teams.

- Self-motivated, proactive, and a quick learner with a strong attention to detail. You should be eager to take on new challenges and continuously learn and improve.

- Open to feedback, eager to learn, and adaptable, with a strong willingness to grow and improve in both individual and team capacities

Benefits:

- Health, dental, and vision Insurance

- 401k with matching and no waiting period

- Company Equity

- Wellness reimbursement of $300/year

- Life insurance

- Parental leave

- 20 vacation days

- 5 sick days

- 12 company-paid holidays

- 2 mental health half-days

- No work on your birthday

- We believe that company culture is the best predictor of success. Learn more about CertifID’s culture here

Change doesn't happen overnight, and the same goes for us here at CertifID. We PROGRESS collectively and individually as we grow, abiding by our core values. Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, Send It.