Operational Key Account Manger (OKAM)

YOUR ROLE

Are you passionate about logistics and Account Management? If so, we have an opportunity that would allow you to develop your skills as an Operational Key Account Manager, ensuring development of key accounts by promoting and selling differentiating industry solutions.

WHAT ARE YOU GOING TO DO?

• Increase wallet share and profitability of the key account(s) in order to achieve development objectives.
• Visit key accounts, participate in industry trade shows and conferences.
• Increase relationship stability by diversifying product offerings and developing multi-level contact relationships between key accounts and main stakeholders.
• Participate in the daily interface with customer regarding routine requests and/or issues and request Corporate support if needed.
• Monitor key account monthly performance and set up business reviews to discuss KPI with clients. Ensure timely and accurate reporting to customers.
•  Update Key Account(s) SOPs and ensure full adherence.
• Actively participate in Key Account(s) RFI & RFQ opportunities and post-mortem analysis.
• Work and cooperate with relevant departments to secure and further increase customer satisfaction.
• Gather strategic forecast from the assigned key account(s) communicate to key stakeholders
• Monitor data input quality & quantity on key account(s) and address quality issues to relevant internal parties.
• Review and analyze contracts and report abnormalities to management.
• Ensure full adherence to CRM process in Concerto.

• Communication and Escalation

• Consistently monitor emails and respond in a timely and professional manner to  
• Responsible and familiarize with track & trace systems (LINK)
• Responsible in building and maintaining clear communication and escalation matrix with customers and internal network for ease and simplicity through point of contact and escalation.
• Proactively monitor and alert internal network point of contacts and Customers in the event of any service deviations from the standard transportation mapping.
• Collaborate regularly through communications with internal network point of contacts on any irregularities, troubleshooting with well prepared and constructive information to Customers in swift and timely.
• Ensure that contractual rates and agreed plans are closely followed and always aligned with Customer’s expectations.
• Other duties as defined by the immediate supervisor

• Education and Experience: College degree in office management, transport, international business, marketing (or equivalent);
• 5-10 years’ experience in a sales and or operational environment;
• Extensive knowledge of supply chain management and logistics, including trends and opportunities in the forwarding industry;
• Extensive negotiation skills;
• Good knowledge of the air, ocean and road freight industry, including regulatory aspects affecting the industry;
• Good knowledge of forwarding and supply chain management IT systems.
• Good ability to organize, including prioritizing, planning, assigning and   controlling objectives

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, RRSP’s, health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.  It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

Please note that Bollore Logistics is in the process of re-branding.  We expect that by the 2024 end of the year, it will move forward as part of the CEVA Logistics group.

• Health Care Plan (Medical, Dental & Vision)
• RRSP Matching Plan
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Hybrid Work Model
• Wellness Resources