Job details

Dispatch Coordinator (Overnight Friday to Monday Coverage)

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.

Responsabilities:

Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner.
Track and Trace large volume of customer orders
Entering, updating and processing customer orders on various interfaces.
Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner
Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.
Ensure and confirm pickup and delivery appointment for drivers
Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.
Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner
Maintain co-operative working relationships among team and internal staff

2+ years of sales and account management experience in transportation and logistics field is preferred
Recent college or university degree in Marketing or Business-related field is required
Previous experience in an analyst role and or in pricing function is an asset
Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them
Experience working B2B sales involving complex deals is an asset
Strong knowledge and understanding of the sales planning process
Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
Strong negotiation skills with proven closing ability
Ability to function independently with little or no supervision as well as function in a team environment

Professional growth career
Competitive pay package
Performance-based bonus

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Dispatch Coordinator (Overnight Friday to Monday Coverage), Charger Logistics Inc

Are you ready to take your career to the next level? Join Charger Logistics Inc. as a Dispatch Coordinator, where your passions for logistics and customer service will shine brightly! Located across North America, Charger is a world-class asset-based carrier with over 20 years of experience. We pride ourselves on delivering top-notch logistics solutions and fostering a culture that encourages individual ideas and strategies. As a Dispatch Coordinator, you'll manage customer communications via phone, email, or fax, ensuring a professional and speedy response. Your day-to-day duties will involve tracking and tracing a high volume of customer orders, entering and processing these orders accurately. You'll be crucial in keeping our daily delivery schedules on point and ensuring that all necessary documentation flows seamlessly to the head office. By handling client complaints effectively and offering alternative solutions, you’ll enhance customer satisfaction. You will also confirm pickup and delivery appointments for drivers and communicate essential freight requirements. In your role, expect to work collaboratively with a dynamic team while maintaining strong relationships. If you have a recent degree in Marketing or Business, two years in sales or account management within the transportation industry, and a passion for entrepreneurial mindsets, we want to hear from you! At Charger Logistics, we value diversity and offer a competitive pay package along with performance-based bonuses. Come join our team and embark on a journey of professional growth, where innovation is not just welcomed but fully supported!

Frequently Asked Questions (FAQs) for Dispatch Coordinator (Overnight Friday to Monday Coverage) Role at Charger Logistics Inc

What are the key responsibilities of a Dispatch Coordinator at Charger Logistics?

As a Dispatch Coordinator at Charger Logistics, you will handle various responsibilities including communicating with customers, tracking large volumes of orders, entering and processing customer information, adhering to delivery schedules, and managing client complaints. Additionally, you'll confirm appointments for drivers and resolve transactional issues to maintain smooth logistics operations.