Client Care Associate

Chewy offers competitive pay and benefits, as well as opportunities for Client Care AssociateChewy, America's most prominent pet pharmacy, is on the lookout for a Customer Service Associate to join our amazing team that is comprised of passionate, zealous, and confident individuals, all committed to providing exceptional, remarkable, and consistent experience to pet ownersChewy offers ample opportunities for growth and learning for its employees. The company provides a supportive work environment, training programs, and mentorships, allowing individuals to develop new skills and take on new challenges. These opportunities motivate employees to push themselves and help them achieve their professional goalsTop reasons why you'll love working here:• Offering more than just a paycheck, rewarding benefits such as flexibility, health insurance, and retirement plans can significantly impact employee satisfaction levels• Remember to focus on achieving excellence in all tasks at hand, and take pride in your work• Our workplace nurtures a sense of community where your skills and input are appreciated, and your commitment and hard work are acknowledged and appreciated.The success of our healthcare and wellness services is underpinned by our team's passion for delivering outstanding services to our clients. As a leader, your primary objective will be to cultivate a culture that prioritizes quality care, customer satisfaction, and continuous improvementCommit to empowerment and watch your potential bloom and thrive!You'll have responsibilities to fulfill, both at home and at work. These can include caring for children or dependents, managing a team or department, or completing important projects:• Provide direct support to Chewy's pharmacy clientele, engaging with them through multiple communication platforms and addressing a range of topics. This role will primarily involve fielding inbound calls and other forms of correspondence.• Utilize a problem-solving approach and research skills to identify and implement solutions for customer issues. Timely follow-up is essential to ensure that the resolution is effective.• Provide breathtakingly excellent service. Our team needs employees who can engage with customers, think critically to provide effective solutions that comply with high safety and regulatory standards, and establish lasting customer relationships.What You'll Need• Applicants should highlight a background of working in an environment that emphasizes putting the customers' needs first for 1-2 years• Excellent communication skills• Proficiency in multitasking and critical thinking is an increasingly important skill in the workplace• Being adaptable with the schedule and willing to work overtime as necessary• Make a commitment to giving it your all!We believe in providing the same level of opportunity to all and hold our values of diversity and inclusion within our team. If you are a Team Member with a disability under the ADA or similar laws and require alterations to the application process or any assistance while on the job, please reach out to us at CAAR@chewy.com.About Role: A Customer Service Representative at Chewy plays a pivotal role in ensuring a positive and seamless experience for pet owners and customers. Charged with handling inquiries, concerns, and providing assistance, these professionals leverage their communication skills and product knowledge to address customer needs effectively. Chewy's customer service team is known for its dedication to delivering exceptional service, often going above and beyond to resolve issues promptly and build lasting relationships with customers. Whether assisting with order inquiries, offering product recommendations, or resolving shipping concerns, Chewy's Customer Service Representative are committed to fostering a customer-centric environment, reflecting the company's emphasis on pet care and satisfaction.If you have any doubts about your application, please feel free to reach out to HR@chewy.com.