Automotive Service Advisor / Writer | Up to $90k* & Weekends Off | Lincoln

As an Automotive Service Advisor at Christian Brothers Automotive, your responsibilities include greeting guests, presenting repair solutions clearly, managing workflow, and maintaining a positive team atmosphere. You will build relationships with customers, ensuring their satisfaction by effectively communicating updates on their vehicles and offering exceptional customer service throughout the repair process.

To qualify for the Automotive Service Advisor position at Christian Brothers Automotive, candidates should possess a current driver’s license, a driving record acceptable to our insurance carrier, and proficiency in Windows-based software and automotive store applications. Relevant experience in automotive customer service or as a Service Writer/Advisor is necessary for success in this role.

The Automotive Service Advisor role at Christian Brothers Automotive offers compensation of up to $90,000 for highly qualified candidates. Along with competitive pay, you will receive benefits such as paid vacation, paid holidays, healthcare options, matching retirement plans, and a supportive work environment.

Christian Brothers Automotive fosters career growth by providing ongoing training through various programs, including the CBA Flywheel Learning System. Additionally, there are opportunities to participate in the Future Franchise Leadership Academy, which paves the way for potential shop ownership and enables continuous professional development.

The Automotive Service Advisor position at Christian Brothers Automotive follows a reliable schedule from Monday to Friday, from 7 am to 6 pm, offering a great work-life balance with weekends off. This allows you to spend quality time with family and friends while pursuing an engaging career.

To effectively manage a difficult customer situation, approach the issue with empathy and active listening. Acknowledge their concerns, and ensure you communicate clearly what steps you will take to resolve their issue. Remaining calm and professional while striving for a satisfactory resolution is key.

To sell automotive services effectively while preserving customer trust, focus on transparent communication. Explain the benefits of recommended services clearly and honestly, ensuring customers understand their options. Building rapport and trust is essential; prioritize their needs over sales.

Share a specific instance where you recognized a customer's unique needs, and took extra steps to ensure their satisfaction. Whether it's coordinating additional services or providing follow-up assistance, illustrating your commitment to customer service can showcase your dedication as an Automotive Service Advisor.

Balancing multiple tasks involves strong organizational skills. Prioritize daily responsibilities by assessing urgency, customer needs, and repair timelines. Developing a system to track job statuses and deadlines can help ensure nothing falls through the cracks, ultimately improving customer satisfaction.

Discuss any hands-on experience you have with vehicle repairs or parts. Even if your previous roles weren’t purely technical, reference your understanding of automotive terminology and how that knowledge translates into effective customer communication and service advising.

Building long-term relationships involves consistent and genuine communication. Ensure you familiarize yourself with returning customers' history and preferences, follow-up on their vehicle condition, and proactively address potential issues to demonstrate your commitment to their needs.

Convey your enthusiasm for professional development by mentioning resources you follow, such as industry publications, online forums, and training programs. Engaging in continuous learning allows you to provide informed recommendations while showcasing expertise as an Automotive Service Advisor.

Explain how you view teamwork as essential to a successful automotive service environment. Sharing insights, assisting colleagues, and working towards a collective goal of customer satisfaction can enhance overall service quality and lead to a more efficient workflow.

Highlight your alignment with Christian Brothers Automotive's values, such as the focus on people-first service, integrity, and community involvement. Mentioning specific benefits and the opportunity to contribute to a positive work culture underscores your genuine interest in joining their team.

Make it a priority to break down complex automotive jargon into simpler, understandable terms when discussing issues with customers. Using visuals or examples can help bridge communication gaps, ensuring they are comprehensively informed about needed repairs and services, demonstrating clarity and transparency.