Automotive Service Advisor / Writer | Weekends Off | Louisville

As an Automotive Service Advisor / Writer at Christian Brothers Automotive, you will be the first point of contact for our guests. Your responsibilities include greeting customers, presenting repair solutions in an understandable way, managing the store's workflow efficiently, and ensuring customer satisfaction throughout the service process. You will also maintain a positive team atmosphere and communicate professionally over the phone.

To qualify for the Automotive Service Advisor / Writer position at Christian Brothers Automotive, you need a valid driver's license with an acceptable driving record. Experience in an automotive customer service role is essential, and proficiency in Windows-based computer software and automotive store applications is beneficial. A strong commitment to customer service and teamwork is also crucial to succeed in this role.

Christian Brothers Automotive is dedicated to the continuous development of its employees, particularly Automotive Service Advisors. The company provides ongoing training through the CBA Flywheel Learning System, opportunities for career advancement, and access to an employee point store where you can redeem points for rewards. This investment helps you grow both professionally and personally.

Yes! At Christian Brothers Automotive, we value work-life balance and ensure that Automotive Service Advisors enjoy weekends off. This commitment allows our employees to spend quality time with family and friends, making our workplace truly family-friendly.

Automotive Service Advisors at Christian Brothers Automotive can look forward to a range of benefits, including a competitive annual salary, performance bonuses, healthcare benefits, paid vacation, and holidays. Additionally, employees have access to employer-paid financial wellness programs, retirement matching plans, and team-building events, making for a supportive and rewarding work environment.

When answering this question, highlight specific examples of your previous customer service experience, particularly in automotive settings. Share how you have successfully handled customer concerns, built relationships, and communicated effectively with clients to ensure satisfaction.

To answer effectively, describe your time management skills and how you assess the workload. You might mention using tools to track tasks, prioritizing urgent customer needs, coordinating with team members, and maintaining flexibility to adapt as situations change throughout the day.

Share your approach to simplifying complex information. Discuss how you break down the repair process into easy-to-understand terms and use visual aids or examples when necessary. Emphasize the importance of patience and ensuring guests feel comfortable with the information provided.

Acknowledge the challenge of dissatisfied customers. Detail the steps you would take: listening carefully to their concerns, empathizing with their situation, proposing solutions to rectify the issue, and ensuring follow-up to maintain customer trust and satisfaction.

Highlight your experience and personal attributes that align with the company’s values. Discuss your ability to foster relationships, dedication to customer care, and how your teamwork mindset complements the friendly, family-oriented culture at Christian Brothers Automotive.

Mention any experience with automotive service management software or customer relationship management (CRM) tools you've used in the past. Talk about how comfortable you are navigating new software systems and learning on the job, emphasizing your tech-savviness in a fast-paced environment.

Provide a specific example of a customer interaction where you exceeded expectations, such as staying late to ensure a customer's vehicle was serviced correctly or providing exceptional follow-up communication. Highlight the impact this had on customer satisfaction and loyalty.

Discuss your commitment to continuous learning, such as reading industry blogs, attending trade shows, or participating in training offered by automotive associations. Emphasize the importance of being well-informed to provide the best service to customers.

Articulate your thoughts on the importance of communication, relationship-building, and technical knowledge. Explain how these qualities help in providing the best customer service experience, which is crucial for the Automotive Service Advisor role.

Here, illustrate your collaborative nature. Share examples of how you’ve worked well in teams before, appreciated diverse perspectives, and created a positive work environment. Note that team lunches and employee appreciation events enhance morale and foster camaraderie.