Automotive Service Advisor / Writer | Weekends Off | South Hurstbourne

As an Automotive Service Advisor/Writer at Christian Brothers Automotive, your primary responsibilities include greeting guests, presenting repair solutions in an easy-to-understand manner, managing the workflow, and maintaining a positive atmosphere. You will guide customers through the repair process, keeping them informed and ensuring their satisfaction before they leave our facility.

To apply for the Automotive Service Advisor/Writer position at Christian Brothers Automotive, you need a current driver’s license, a good driving record, and experience in automotive customer service or a similar role. Proficiency with Windows-based software and automotive applications is also preferred. Being dependable and reliable for the Monday to Friday schedule is essential.

In the Automotive Service Advisor/Writer role at Christian Brothers Automotive, you can earn performance bonuses based on the team's success. The more effectively your team can manage workflow and customer satisfaction, the higher your potential bonuses, making your contributions critical to the success of the business.

Automotive Service Advisors/Writers at Christian Brothers Automotive work Monday to Friday from 7 am to 6 pm, with weekends off. This schedule allows you to enjoy quality time with family and friends, which is highly valued in our company culture.

At Christian Brothers Automotive, we believe in continuous learning and growth. As an Automotive Service Advisor/Writer, you will have access to ongoing training programs, including the CBA Flywheel Learning System, which helps you develop your skills and advance your career within the automotive service industry.

In handling customer complaints, it’s crucial to listen actively to their concerns and show empathy. Acknowledge their feelings, and then clearly communicate how you can help resolve the issue while maintaining integrity and transparency.

To ensure customer satisfaction, I prioritize clear communication throughout the service process, from explaining repairs to providing regular updates. I focus on building personal relationships and being honest about services needed and their costs.

Certainly! I recall an incident where a customer was frustrated about a delay in service. I took the time to explain the reason, offered a sincere apology, and provided a follow-up with a compensation offer. By actively listening and engaging with the customer, I was able to turn their frustration into gratitude.

I believe the most important trait is effective communication. As the bridge between the technician and the customer, the ability to convey complex information in an understandable way ensures trust and satisfaction.

I prioritize tasks by assessing urgency based on customer needs and service deadlines. Communication with the team is key, ensuring everyone is aligned and working together efficiently to manage the workflow.

I have experience using various automotive service management software platforms, which help schedule repairs and track customer interactions, enabling me to provide timely updates and achieve efficient workflow management.

I stay updated on changes in the automotive industry by attending training sessions, reading industry publications, and participating in relevant webinars and online training resources.

I want to join Christian Brothers Automotive because of its strong reputation for integrity and customer focus. I admire the commitment to ongoing training and the culture of appreciation for employees, and I believe my values align perfectly with the company.

I would break down the complex repair into simple terms, using analogies if necessary. I’d ensure the customer feels comfortable asking questions and encourage them to express any concerns about the repair process.

I build long-term customer relationships by delivering consistent, high-quality service, remembering personal details about customers, and following up after services to ensure their satisfaction has been met. By being genuinely invested in their experience, I foster loyalty and trust.