Job details

Customer Service Representative

About us:

ANDY takes great pride in delivering exceptional, customized services encompassing goods transportation, logistics, warehousing, and fleet management solutions. With a wealth of European and North American experience and expertise in our domain, we are renowned for our ability to translate clients' operational needs into lucrative business opportunities. Our integrated services are designed to provide added value and streamline our customers' experiences. As one of the largest woman-owned asset-based transportation companies in North America, we have experienced remarkable organic growth since our inception in 2012, expanding from a single business unit comprising 60 employees to now encompassing four thriving business units with a dedicated team of 500 skilled professionals. This substantial growth positions us favorably to continue our upward trajectory and further expand our operations.

About the role

Join ANDY Transport as a Customer Service Representative, where you'll nurture strong client relationships, identify growth opportunities, and ensure the seamless delivery of logistics solutions. As the main contact for specific accounts, collaborate with internal teams, optimize transportation plans, and contribute to achieving division targets. Your role involves daily customer communication, prompt issue resolution, and proactive customer satisfaction efforts. Be a key player in our dynamic and collaborative environment, making a meaningful impact in logistics service excellence.

What you’ll do here:

Build and maintain strong customer relationships, acting as the lead point of contact for assigned accounts.
Oversee customer account management, negotiating rates, contracts, and agreements to maximize profitability.
Identify and seize opportunities for client acquisition and contract expansion.
Ensure timely and successful delivery of solutions according to customer needs and objectives.
Plan and execute daily drayage transportation plans, including negotiation and booking of loads.
Collaborate with teams to reach division targets.
Respond to customer inquiries, maintain contact throughout order duration, and resolve day-to-day issues.
Communicate with planners daily to optimize trips.
Monitor and collaborate with dispatchers for on-time pickup and delivery, while accurately inputting information into our TMW system.
Other duties may be assigned.

What you bring to the table:

Proven experience in logistics client support or account management. Drayage / Intermodal experience is considered an asset.
Excellent communication in English and French, both verbal and written.
Ability to build and maintain strong client relationships.
Strong negotiation abilities for contract agreements and rate discussions.
A self-starter with the drive to exceed targets and contribute to the company's growth.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A competitive salary.
Benefits package.
An annual wellness account that promotes an active and healthy lifestyle.
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
Inspiring leaders and colleagues who will lift you up and help you grow.

We are an equal opportunity employer

At Andy, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Average salary estimate

$60000 / YEARLY (est.)

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max

$50000K

$70000K

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What You Should Know About Customer Service Representative, Andy Transport

Join ANDY Transport as a Customer Service Representative and embark on an exciting journey where you'll be at the forefront of creating exceptional client experiences in the logistics industry! We're proud of our rich history and impressive growth, emerging as one of North America's largest woman-owned asset-based transportation companies since our founding. In this role, you'll build and nurture strong relationships with clients, acting as their main point of contact for account management. Every day will be an adventure as you collaborate with various internal teams to optimize transportation plans and ensure seamless service delivery. You’ll play a key role in addressing customer inquiries, resolving issues promptly, and identifying new growth opportunities for your accounts. With your proven experience in logistics client support, you'll negotiate contracts, manage rates, and execute daily transportation plans that contribute to the success of our division. Not only will you be driving customer satisfaction, but you'll also be a vital part of a dynamic work environment that thrives on teamwork and innovation. At ANDY Transport, we believe in empowering our employees to excel and make a meaningful impact, so if you're ready to bring your expertise and passion for customer service to our team, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Customer Service Representative Role at Andy Transport

What are the responsibilities of a Customer Service Representative at ANDY Transport?

As a Customer Service Representative at ANDY Transport, your primary responsibilities include building and maintaining strong relationships with assigned clients, managing their accounts, negotiating contracts and rates, and ensuring timely delivery of logistics solutions. You'll also handle customer inquiries and issues, collaborate with internal teams, and identify growth opportunities.