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Job details

Customer Success Manager

CipherHealth is a digital patient engagement company seeking a Customer Success Manager to build relationships with healthcare customers and ensure they achieve maximum value from the solution suite.

Skills

  • Customer relationship management
  • Analytical skills
  • Excellent communication
  • Relationship building
  • Experience with CRM platforms

Responsibilities

  • Build and nurture long-term relationships with healthcare customers
  • Drive product adoption by understanding customer needs
  • Facilitate regular strategic discussions with key stakeholders
  • Act as the voice of the customer within the company
  • Monitor customer health metrics and implement retention strategies
  • Collaborate with internal teams to resolve customer issues
  • Track and report on key performance indicators (KPIs)

Education

  • Bachelor’s Degree in Business, Health Management, Public Health or related major

Benefits

  • Competitive salary and bonus structure
  • Generous health, vision, and dental plans
  • 401(k) with matching
  • Discretionary PTO and 13 paid holidays
  • Remote-first team with WFH reimbursement
To read the complete job description, please click on the ‘Apply’ button
CipherHealth Glassdoor Company Review
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CipherHealth DE&I Review
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CEO of CipherHealth
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Jake Pyles
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To foster connections along the healthcare journey that ensure the best possible outcomes for providers, staff, patients, and their loved ones.

3 jobs
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$110,000/yr - $115,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 4, 2024

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