Job details
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Customer Success Manager
CipherHealth is a digital patient engagement company seeking a Customer Success Manager to build relationships with healthcare customers and ensure they achieve maximum value from the solution suite.
Skills
- Customer relationship management
- Analytical skills
- Excellent communication
- Relationship building
- Experience with CRM platforms
Responsibilities
- Build and nurture long-term relationships with healthcare customers
- Drive product adoption by understanding customer needs
- Facilitate regular strategic discussions with key stakeholders
- Act as the voice of the customer within the company
- Monitor customer health metrics and implement retention strategies
- Collaborate with internal teams to resolve customer issues
- Track and report on key performance indicators (KPIs)
Education
- Bachelor’s Degree in Business, Health Management, Public Health or related major
Benefits
- Competitive salary and bonus structure
- Generous health, vision, and dental plans
- 401(k) with matching
- Discretionary PTO and 13 paid holidays
- Remote-first team with WFH reimbursement
To read the complete job description, please click on the ‘Apply’ button
CipherHealth Glassdoor Company Review
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By
CipherHealth
To foster connections along the healthcare journey that ensure the best possible outcomes for providers, staff, patients, and their loved ones.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$110,000/yr - $115,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 4, 2024
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