LIHTC Community Manager ( 59611)

To thrive as a LIHTC Community Manager at Cirrus Asset Management, you should ideally have a minimum of three years of property management experience. It's also essential to possess HUD & LIHTC experience, along with certifications such as COS or TCS preferred. Excellent computer skills with proficiency in Microsoft Word, Excel, and Outlook are necessary, as well as strong communication and organizational abilities.

As a LIHTC Community Manager at Cirrus Asset Management, your main responsibilities will include managing the leasing process, overseeing maintenance operations, and ensuring resident satisfaction through effective communication. You’ll also need to handle rent collections, maintain budgets, and supervise property staff, ensuring everything runs smoothly for residents and owners.

At Cirrus Asset Management, LIHTC Community Managers generally work a full-time schedule from Monday to Friday, typically from 8 am to 5 pm. This structured schedule allows you to manage your tasks effectively, ensuring you engage proactively with residents while maintaining the property's quality.

Cirrus Asset Management offers a comprehensive benefits package for its LIHTC Community Managers, including paid holidays, sick leave, and vacation time. Additionally, you'll have access to health, dental, and vision insurance, life insurance, a 401k plan, and health spending accounts, ensuring your well-being is well taken care of.

Cirrus Asset Management is dedicated to the professional growth of its LIHTC Community Managers. We encourage ongoing training and provide opportunities for certifications, which are beneficial for career advancement. Regular team meetings and one-on-one check-ins also facilitate continuous feedback and growth.

In response to this question, you might discuss how proactive communication, resident engagement activities, and responsiveness to inquiries help build strong relationships. It’s essential to show that you prioritize resident satisfaction while outlining specific instances where you successfully resolved issues.

When addressing your experience with property financial management, highlight your familiarity with budgeting processes, expense tracking, and financial reporting. Share examples of how you’ve contributed to financial successes in previous roles, showcasing your analytical skills and attention to detail.

To answer this question, emphasize your conflict resolution skills by detailing your approach to understanding each party’s perspective, facilitating constructive discussions, and creating win-win solutions. Share a specific example to illustrate your problem-solving abilities and mature handling of conflicts.

In discussing staff management, convey the importance of ongoing training and performance evaluations. You could mention how you delegate responsibilities effectively while fostering a team environment, ensuring everyone is supported in their professional development.

For efficient rent collection, it’s beneficial to mention your systematic approach, including clear communication of payment expectations, offering online payment options, and promptly addressing any delinquency issues. Highlight the importance of consistency in following established procedures.

When addressing maintenance issue responses, discuss your priority system for handling urgent versus routine problems. Mention tools for tracking requests and how you work closely with maintenance staff to ensure timely follow-up and resolution of maintenance concerns.

For effective property inspections, discuss the importance of a checklist to ensure thoroughness and consistency. Mention how you also engage with residents during inspections to gather feedback and address any concerns they may have about their living environment.

In answering this, share a specific scenario where you successfully navigated a complex property issue. Explain the steps you took to assess the situation, develop a plan, involve staff, and communicate with residents to resolve the challenge effectively.

Expressing your passion for property management could involve discussing your desire to create welcoming communities and your enjoyment in fostering tenant satisfaction. Sharing personal motivations will make your answer relatable and genuine.

To stay updated, discuss how you regularly attend industry workshops, participate in training programs, engage with online resources, and network with other professionals. Highlight the importance of staying informed about compliance issues and best practices to serve the community better.