Network Support Engineer - Federal
Skills
- Strong customer service skills
- Knowledge of network and application protocols
- Experience with Cloud/SaaS products
- Understanding of core networking principles
- Knowledge of virtualization and security technologies
Responsibilities
- Interact with customers via online chat, email, and phone
- Document problem definitions and troubleshooting procedures
- Manage customer support forum
- Participate in 24x7 Support Coverage model
- Identify process improvements and automations
Education
- Bachelor's degree in Computer Science or related field
- 3-5 years in a customer-facing role
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with matching contribution
- Short and long-term disability coverage
- Paid holidays and vacation time
- Sick leave and volunteer time off
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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