Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Network Support Engineer - Federal  image - Rise Careers
Job details

Network Support Engineer - Federal

Cisco ThousandEyes provides a Digital Experience Assurance platform, and seeks a Network Support Engineer to help customers monitor and resolve network performance issues.

Skills

  • Strong customer service skills
  • Knowledge of network and application protocols
  • Experience with Cloud/SaaS products
  • Understanding of core networking principles
  • Knowledge of virtualization and security technologies

Responsibilities

  • Interact with customers via online chat, email, and phone
  • Document problem definitions and troubleshooting procedures
  • Manage customer support forum
  • Participate in 24x7 Support Coverage model
  • Identify process improvements and automations

Education

  • Bachelor's degree in Computer Science or related field
  • 3-5 years in a customer-facing role

Benefits

  • Medical, dental, and vision insurance
  • 401(k) plan with matching contribution
  • Short and long-term disability coverage
  • Paid holidays and vacation time
  • Sick leave and volunteer time off
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$107350 / YEARLY (est.)
min
max
$92500K
$122200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Cisco ThousandEyes Remote London, Greater London, England, United Kingdom
Posted 13 days ago

Join Cisco ThousandEyes as a Senior Site Reliability Engineer, driving reliability and performance in a leading Digital Experience Assurance platform.

Cisco ThousandEyes Hybrid Atlanta, Georgia, United States; Austin, Texas, United States; Raleigh, North Carolina, United States; Washington, District of Columbia, United States
Posted 13 days ago

Join Cisco ThousandEyes as a Senior Escalations Support Engineer and help transform digital experience management with cutting-edge solutions.

Posted 21 hours ago

Join a fast-paced environment supporting the ownership team of a vibrant vacation rental management and design company as an Executive & Personal Assistant.

Photo of the Rise User

Join Allied Universal as a Security Professional - Unarmed Patrol to safeguard clients in the food and beverage sector.

Photo of the Rise User
ServiceNow Hybrid 4810 Eastgate Mall, San Diego, California, United States
Posted 7 days ago
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity

Become part of ServiceNow’s dedicated team as a Support Account Manager, striving to deliver exceptional customer satisfaction and service excellence.

Photo of the Rise User

Join Palo Alto Networks as a Sr. Manager, Support Architecture & Transformation to lead AI-driven initiatives and improve customer service delivery.

Photo of the Rise User
Posted 8 days ago

As a Senior Leadership Assistant at Danone's Nutricia division, you'll play a pivotal role in supporting senior leadership with operational efficiency and project coordination.

Photo of the Rise User

Allied Universal is hiring a Spanish-speaking Security Officer for overnight shifts to contribute to safety services across multiple industries.

Photo of the Rise User
Posted 9 days ago

As a Support Engineer at NIQ, you will leverage your MySQL expertise to optimize database performance and automate services in a fully remote role.

Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Rapid Growth
Passion for Exploration
Dare to be Different
Dental Insurance
Life insurance
Health Savings Account (HSA)
Disability Insurance
Flexible Spending Account (FSA)
Vision Insurance
Mental Health Resources
401K Matching
Paid Time-Off
Snacks
Photo of the Rise User
Posted 9 months ago
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
SALARY RANGE
$92,500/yr - $122,200/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 2, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Sales Associate (Sur La Table) at CSC Generation
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Account Manager at ZeroFOX
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Account Manager (Enterprise) at Rippling
Photo of the Rise User
Someone from OH, Euclid just viewed Software Engineer (Node.js & AWS) at Litify
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Program Manager at DeepSource Technologies
Photo of the Rise User
Someone from OH, Euclid just viewed Solution Engineer, Amazon Connect at NeuraFlash
G
Someone from OH, Dublin just viewed Outside Sales Representative at Go Flooring, LLC.
M
Someone from OH, Cincinnati just viewed Remote Data Entry Operator at MUTW, LLC