Senior Change Manager - Internal Audit - C14

Team/Role Overview

The Senior Vice President, Internal Audit Program & Change is a will play a key role in making Internal Audit’s strategic change successful, in providing program execution expertise to deliver wider necessary change and in driving best practices in change adoption.

• The ideal candidate will have strong technical skill and advisory, commercial awareness of banking and internal auditing or related fields, elevated skills in executive communication and building effective partnerships, the ability to convince stakeholders and the resilience to operate in a fast-changing environment  

What you will do

• Contributes to ensuring all IA-wide changes are effectively prioritized and well-coordinated across IA teams, ensuring all relevant key stakeholder requirements are considered or addressed accordingly.
• Develop and implement change management strategies and plans to support IA objectives.
• Partner with project teams to integrate change management activities into project plans.
• Manage change adoption and resistance, including training strategies and materials to support users through change transition.
• Oversees change impact assessments to identify affected stakeholders, risks, and readiness levels
• Supports communication efforts and support the design, development, delivery, and management of communications by coordinating with the Communications and Engagement team.
• Contribute to establishing and maintaining Change Management governance framework for IA.
• Assess the current state of change activity across Internal Audit; identify strengths and opportunities for improvement and deliver a set of best practice recommendations.
• Appropriately assess and manage the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.
• Prepare reporting and coordinate governance meetings on program management progress for the entire Book of Work to senior management.

What we will need from you  

• A recognized change management and adoption professional, ideally certified (Pro Sci or equivalent) with knowledge of established change communication and engagement techniques (e.g. ADKAR)
• Typically over 15 years of experience
• Background in financial services with a preference for internal auditing or related functions
• Knowledge of technology and data related change is a preference
• Advanced project management skills with PMP certification preferred
• Excellent communication skills required to influence a wide range of audiences.
• Strong problem-solving skills and personal resilience, able to work through conflicts.
• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders.
• Critical thinking and problem-solving skills
• Team player, able to collaborate effectively with peers
• Ability to work cross functionally in a collaborative environment, including comfort with ambiguity and uncertainty, close attention to detail.
• Ability to work well under tight deadlines in a fast-paced environment.
• Proven ability to develop ideas from concept to an executable plan.

Education

• Bachelor’s Degree/University degree or equivalent experience
• Master’s degree preferred

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$163,600.00 - $245,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Apr 23, 2025

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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