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Senior Change Manager - Internal Audit - C14

Team/Role Overview

The Senior Vice President, Internal Audit Program & Change is a will play a key role in making Internal Audit’s strategic change successful, in providing program execution expertise to deliver wider necessary change and in driving best practices in change adoption.

  • The ideal candidate will have strong technical skill and advisory, commercial awareness of banking and internal auditing or related fields, elevated skills in executive communication and building effective partnerships, the ability to convince stakeholders and the resilience to operate in a fast-changing environment  

What you will do

  • Contributes to ensuring all IA-wide changes are effectively prioritized and well-coordinated across IA teams, ensuring all relevant key stakeholder requirements are considered or addressed accordingly.
  • Develop and implement change management strategies and plans to support IA objectives.
  • Partner with project teams to integrate change management activities into project plans.
  • Manage change adoption and resistance, including training strategies and materials to support users through change transition.
  • Oversees change impact assessments to identify affected stakeholders, risks, and readiness levels
  • Supports communication efforts and support the design, development, delivery, and management of communications by coordinating with the Communications and Engagement team.
  • Contribute to establishing and maintaining Change Management governance framework for IA.
  • Assess the current state of change activity across Internal Audit; identify strengths and opportunities for improvement and deliver a set of best practice recommendations.
  • Appropriately assess and manage the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.
  • Prepare reporting and coordinate governance meetings on program management progress for the entire Book of Work to senior management.

What we will need from you  

  • A recognized change management and adoption professional, ideally certified (Pro Sci or equivalent) with knowledge of established change communication and engagement techniques (e.g. ADKAR)
  • Typically over 15 years of experience
  • Background in financial services with a preference for internal auditing or related functions
  • Knowledge of technology and data related change is a preference
  • Advanced project management skills with PMP certification preferred
  • Excellent communication skills required to influence a wide range of audiences.
  • Strong problem-solving skills and personal resilience, able to work through conflicts.
  • Excellent interpersonal relationships with ability to influence and negotiate with stakeholders.
  • Critical thinking and problem-solving skills
  • Team player, able to collaborate effectively with peers
  • Ability to work cross functionally in a collaborative environment, including comfort with ambiguity and uncertainty, close attention to detail.
  • Ability to work well under tight deadlines in a fast-paced environment.
  • Proven ability to develop ideas from concept to an executable plan.

Education

  • Bachelor’s Degree/University degree or equivalent experience
  • Master’s degree preferred

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$163,600.00 - $245,400.00


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Apr 23, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Average salary estimate

$204500 / YEARLY (est.)
min
max
$163600K
$245400K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Change Manager - Internal Audit - C14, Citi

Join Citi as a Senior Change Manager in our Internal Audit team, where your expertise will make a significant impact in driving strategic transformation within the organization. In this pivotal role, you will be responsible for crafting and implementing change management strategies that align with Internal Audit objectives, all while ensuring seamless integration with project plans. You'll collaborate closely with project teams, enhancing change adoption and navigating any resistance to change through effective training and communication strategies. Your ability to assess current change activities, identify opportunities for improvement, and develop best practice recommendations will be crucial as you help build a robust Change Management governance framework. Leveraging your approximately 15 years of experience, especially in financial services and internal auditing, you'll use your advanced problem-solving skills and strong interpersonal abilities to influence a diverse range of stakeholders. This role offers a unique opportunity to operate in a dynamic environment where your critical thinking and project management skills will shine. With a Master's degree preferred and certifications like Pro Sci or PMP, you will thrive in fostering collaborative relationships and driving initiatives that facilitate meaningful change. If you're excited about the prospect of contributing to Citi's journey of transformation and enhancing the Internal Audit function, we invite you to apply today and be a part of our mission to adapt and grow in today’s fast-paced financial landscape!

Frequently Asked Questions (FAQs) for Senior Change Manager - Internal Audit - C14 Role at Citi
What are the main responsibilities of a Senior Change Manager in Internal Audit at Citi?

As a Senior Change Manager in Internal Audit at Citi, your primary responsibilities include developing and implementing change management strategies to support Internal Audit objectives, managing change adoption and resistance, and ensuring effective communication across stakeholders. You’ll coordinate with project teams to integrate change management into project plans and oversee change impact assessments, identifying affected stakeholders and potential risks while preparing reports for senior management.

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What qualifications are required for the Senior Change Manager position at Citi?

To be successful as a Senior Change Manager at Citi, candidates typically need a recognized change management certification such as Pro Sci, along with significant experience—generally over 15 years—in the financial services sector, particularly in internal auditing or related fields. Advanced project management skills, possibly with PMP certification, as well as strong communication and problem-solving abilities, are essential for influencing diverse stakeholders and driving change effectively.

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How does Citi support its Senior Change Managers in their role?

Citi provides its Senior Change Managers with comprehensive support including competitive salary packages, employee benefits such as medical, dental, and vision coverage, retirement plans, and professional development opportunities. Additionally, the collaborative work environment fosters teamwork and encourages innovative strategies for effective change management, empowering employees to excel in their roles.

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What skills are essential for a Senior Change Manager in Internal Audit at Citi?

Essential skills for the Senior Change Manager role at Citi include advanced project management capabilities, strong communication and influencing techniques, critical thinking, and the ability to work collaboratively under tight deadlines. A deep understanding of change communication and engagement methodologies, along with the ability to manage stakeholder relationships, is also vital to ensuring successful change adoption within the Internal Audit function.

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What is the work environment like for Senior Change Managers at Citi?

The work environment for Senior Change Managers at Citi is dynamic and fast-paced, requiring adaptability and resilience. Collaboration across diverse teams is key, alongside the ability to navigate ambiguity and uncertainty. Employees are encouraged to bring innovative ideas to the table and receive support from leadership, fostering a culture where effective change management practices can thrive.

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Common Interview Questions for Senior Change Manager - Internal Audit - C14
Can you describe your experience with change management processes?

When answering this question, highlight specific projects where you successfully implemented change management strategies. Discuss the approach you took, the results achieved, and any challenges faced, emphasizing how your experience aligns with the requirements of the Senior Change Manager role at Citi.

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How do you handle resistance to change from stakeholders?

To effectively answer this question, explain your techniques for addressing resistance, such as open communication, providing training, and creating a supportive environment. Offer examples from past experiences where you successfully guided stakeholders through change, ensuring that your strategies resonate with Citi's collaborative approach.

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What frameworks or methodologies do you prefer for change management?

Discuss your familiarity with various change management frameworks such as ADKAR or Kotter's 8-Step Process, explaining how you apply these principles to facilitate smoother transitions. Highlight why these methodologies are effective in achieving successful change, particularly in a complex organization like Citi.

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Describe a time when you had to influence a senior leader's decision.

When responding, share a specific instance where your communication and interpersonal skills enabled you to persuade a senior leader. Focus on the techniques you used, such as presenting data-driven analysis or aligning the change initiative with organizational goals, emphasizing the importance of this skill in the Senior Change Manager role at Citi.

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How do you assess the effectiveness of a change initiative?

In your answer, outline specific metrics or methods you employ to evaluate change initiatives, such as surveys, feedback loops, or performance data. Discuss how you apply this assessment to refine processes and ensure alignment with Citi’s objectives and the Internal Audit strategy.

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How do you prioritize competing change initiatives?

Explain your approach to prioritizing change initiatives, focusing on understanding business objectives, stakeholder impacts, and resources. Share a framework or criteria you follow to ensure that the most critical projects receive the attention they deserve, relevant to the Senior Change Manager position at Citi.

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What strategies do you use to communicate change to various stakeholders?

When answering this, discuss the importance of tailoring communication strategies to different audiences, using clear and concise messaging. Provide examples of tools or channels you’ve used to engage stakeholders effectively, demonstrating your capability to manage communications in a diverse environment like Citi.

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How do you manage your team's dynamics during periods of change?

Talk about your experience in fostering a supportive team atmosphere during transitions. Discuss how you encourage open dialogue, address concerns, and support team members in adapting to changes, emphasizing that these skills are particularly crucial for a Senior Change Manager working with diverse teams at Citi.

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What role does training play in your change management approach?

Elaborate on how you incorporate training as a fundamental aspect of your change management strategy. Discuss how tailored training helps reduce resistance and improves adoption rates, providing examples of successful training initiatives you've implemented in previous roles.

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Can you explain your familiarity with change management tools and technologies?

In your response, mention specific change management tools you've used in the past, discussing how they enhanced your efficiency in managing change initiatives. Highlight your adaptability to new technologies and how this can benefit Citi in staying at the forefront of change management practices.

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Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capi...

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CULTURE VALUES
Inclusive & Diverse
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Full-time, on-site
DATE POSTED
April 18, 2025

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