Transit Fare Inspector Supervisor/Investigator - SF Municipal Transportation Agency - (8121) (T00135)

This is a Class-Based SFMTA Test conducted in accordance with CSC Rule 410.

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

Application Opening: March 17, 2025
Application Deadline: Applicants are encouraged to apply as soon as possible as this announcement may close any time after 11:59 PM on March 28, 2025.
Recruitment ID: CBT-8121-T00135

Under general direction, supervises transit fare enforcement, inspections, citations and related activities under the San Francisco Municipal Transportation Agency (SFMTA) Proof of Payment (POP) Unit. 

Essential Duties

According to the Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Investigates alleged violations of fare policy rules and regulations, civil and administrative codes, and other provisions under the jurisdiction of the SFMTA

2. Studies Proof of Payment (POP) efficiency through field audits, meetings, surveys and other fact gathering techniques in order to safeguard and ensure that the POP Unit functions effectively

3. Analyzes fare inspection data and reviewing trends using spreadsheets and other computer programs in order to make recommendations to management

4. Plans the activities of Transit Fare Inspectors assigned to the enforcement of SFMTA fare policies in order to ensure compliance with fare policies and procedures to maintain integrity of the POP

5. Communicates orally with members of the public, agency personnel and with representatives from other departments

6. Supervise Transit Fare Inspectors in the field

7. Draft reports for management related to the performance of the POP Unit as well as making recommendations on disciplinary actions of POP employees to Human Resources

8. Acts as a liaison with other divisions to resolve issues that may require coordination and communication.

9. Performs other related duties as required

Nature of work: Requires standing and walking for long periods of time on moving vehicles, uneven terrain and unstable surfaces; running short distances; climbing stairs; lifting and bending; wearing attire as specified by SFMTA; working in inclement weather; face-to-face contact and communication with the public who are sometimes hostile and use rude language.  Employees may be required to work varying hours and/or shifts, including weekends, evenings and holidays. Requires use of computer software applications such as Microsoft Word, Excel, PowerPoint, and Outlook. 

Experience: Three (3) years of full-time verifiable experience in the enforcement of transit fare collection and/or municipal laws/ordinances in the public sector, involving extensive public contact at a level equivalent to class 9132 Transit Fare Inspector at the San Francisco Municipal Transportation Agency (SFMTA); AND

Education: Possession of a High School Diploma, GED or California High School Proficiency Certificate; AND

License: Possession of a valid driver's license at the time of appointment; AND

Skills: Basic proficiency in computer applications, e.g. Microsoft Word and Excel. (to be tested prior to appointment and/or tested during probationary period)

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.)  Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.  

Verification:  Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: (General Exam Process Information) 

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Multiple Choice Examination (Weight - 100%): Candidates who meet the minimum qualifications will be invited to a written multiple-choice examination that is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not limited to:  ability to investigate situations; ability to plan and organize; problem solving/decision making ability; ability to supervise; and interpersonal skills.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review. 

For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18426 

What else should I know?

Eligible List/Score Report: A confidential eligible list of qualifying candidates will be created and used for certification purposes only. A score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this selection process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be 12 months.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov.] The terms of this announcement may be appealed under Civil Service Rule 410.4. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Examination and Classification Unit, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview 
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement
• SFMTA Employee Wellness Program
• Seniority Credit in Promotional Exams 

How to Apply:

Applications for City and County of San Francisco jobs are only accepted through an online process.
1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)
2. Type "8121" in to the "Search by class or keyword" field.
3. Click the link to open the Job Announcement.
4. Select the “Apply Now” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@careers.sf.gov, @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding the Exam Process, please contact the exam analyst, Pierre Aguirre at [email protected]. PA | CBT-8121-T00061| CPE

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.