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Application Support Specialist - job 3 of 4

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Job Description

Hours: Full Time- 35 Hours
Work Location: 30-30 Thomson Avenue, LIC, NY 11101

The NYC Department of Design and Construction, Technology and Innovation Division seeks an Application Support Specialist to report to the Executive Director of Service Delivery. The Applications Support Specialist will be responsible for providing guidance and support for various applications and end-user training on custom-built and off-the-shelf computer applications to help end users efficiently and effectively fulfill business objectives. Responsibilities include- Technical writing skills, troubleshooting applications and software issues for all internal business units and external partners; act as a liaison between end user and project management teams to facilitate resolution of issues; perform business analysis for Technology & Innovation tasks, as needed, to help develop new applications and maintain existing; provide end-user training, documentation, and video creation for current applications, as well the testing of new or modified applications.

Authorization to work in the United States is required for this position. NYC Department of Design and Construction does not provide sponsorship for international employees for visa applications, extensions or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position, at the time of application.

All applicants, including City Employees:
Please go to NYC Government Jobs | Explore Careers | City of New York, go to Search for Open Jobs, and type in the Job ID # listed above. Submit job application as prompted. Do not apply via Employee Self-Service (ESS), e-mail, mail, or fax your resume to DDC directly.

IT PROJECT SPECIALIST - 95710

Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$80000 / YEARLY (est.)

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$70000K

$90000K

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What You Should Know About Application Support Specialist, City of New York

Are you ready to take your career to the next level as an Application Support Specialist at the NYC Department of Design and Construction? Located in the vibrant Long Island City, NY, this full-time role emphasizes your ability to shine in technical support and user training. You will work closely with the Executive Director of Service Delivery, acting as the bridge between end-users and project management teams. Your responsibilities will encompass troubleshooting software issues, providing technical writing expertise, and conducting insightful business analyses to enhance our technology offerings. In addition, collaborating with various internal units and external partners will ensure that applications run seamlessly. Your knack for creating clear end-user training materials and engaging documentation will make you an invaluable asset to our team. We believe that effective solutions come from understanding user needs, and that’s where your proactive approach to problem-solving will come into play. Imagine contributing to innovative solutions while ensuring that your colleagues can efficiently achieve their business objectives! If you're passionate about the world of tech and have the relevant qualifications to back it up, we’d love to see you apply and join our mission of excellence in service delivery.

Frequently Asked Questions (FAQs) for Application Support Specialist Role at City of New York

What are the responsibilities of an Application Support Specialist at NYC Department of Design and Construction?

As an Application Support Specialist at the NYC Department of Design and Construction, your primary responsibilities include troubleshooting software issues, providing user training on both custom and commercial applications, and acting as a liaison between end-users and project management teams. You'll also perform business analysis tasks to assist in developing and maintaining applications, ensuring that all users can efficiently meet their objectives.