Business Intelligence Manager

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 177,000 apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over 150,000 additional tenants. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility.

NYCHA’s Asset & Capital Management (A&CM) Division leads the Authority’s capital, sustainability and resiliency programs that comprise a $6 billion capital projects portfolio – one of the largest in NY State – as well as range of activities related to property modernization and strategic asset management. A&CM aims to preserve and modernize NYCHA buildings and apartments through strategic portfolio planning, comprehensive design standards, innovative financing and project delivery models, strong partnership with NYCHA residents and other stakeholders, and effective program and project management of capital investments. The Division also positions NYCHA’s housing portfolio for the future by piloting and scaling-up sustainable and resilient technologies and practices, improving residents’ quality of life while enhancing building performance. The work culture of the Division is strongly customer service oriented, collaborative and delivery-focused.

The A&CM Division’s Strategic Services Department seeks a Business Intelligence Manager to help lead its Business Intelligence (BI) unit. The BI unit has two primary areas of responsibility: providing analytical support across the division and leading execution of routine and ad hoc A&CM reports. The unit works closely with NYCHA’s Chief Asset & Capital Management Officer (CACMO) to assess strategic reporting and data transparency needs for non-A&CM stakeholders and ensure fidelity of A&CM reports.

The BI Manager holds a leadership position within the Business Intelligence Department, with substantive contributions to Authority-wide research and policy. Reporting to the Head of BI and with very wide latitude for independent judgment, decision-making and initiative, the BI Manager oversees the planning of new initiatives with an eye to enabling robust program evaluation as well as oversees outcome reporting and program evaluation of all Business Intelligence initiatives. The position routinely champions new ideas and strategic initiatives; produces written studies and strategic plans for public release; and represents the department internally and externally as needed, including regularly participating in conferences, meetings, and seminars.

The BI Manager should have exceptional proficiency with data. This proficiency should include a strong technical quantitative foundation, with at least a baseline understanding of various data manipulation tools (e.g., Excel, R, Python, SQL). In addition, the Manager should be well equipped to identify data needs across the division, taking a consultative approach to helping A&CM unit leads establish and improve upon appropriate metrics to stay abreast of their units’ work. The Manager should be able to effectively explain complex data concepts to non-quantitative audiences, help to foster a culture of data-driven decision making across the division.

Some key day-to-day responsibilities include:

1. Day-to-day management of currently three (3) Business Intelligence Analysts responsible for data analytics, dashboards, and reporting. Provide oversight and serve as the primary point of contact on BI data visualization / KPI support for other A&CM units.
2. Lead a rigorous pursuit of outcomes measurement and performance reporting.
3. Lead robust program design and project planning of research and projects to make best practice the common practice throughout NYCHA.
4. Manage a close collaboration with the other NYCHA departments to ensure the highest quality of data analytics best practices.
5. Work with e-Builder team to align inputs with internal and external reporting needs.
6. Liaise with internal stakeholders to identify opportunities to provide analysis to support decision making.
7. Plan and carry out activities to develop effective coordination between the research efforts of the agency and other research projects.
8. Provide leadership and general direction to agency personnel in planning, conducting and coordinating specific research projects.
9. Lead, design and develop self-serve BI and visualization dashboards, providing easy access to data and insights by leveraging various BI tools.
10. Guide staff in researching and aligning data analysis and reporting with A&CM business needs.

Key Competencies

1. Subject Matter Expert: Expertise in applied data science, including some technical acumen and an ability to explain and present complex data to non-quantitative audiences and knowledge of effective development of data tools (e.g., dashboards).
2. Strong Leader & Capacity Builder: A proven leader with experience in public sector reporting, data governance, data analysis, and/or project management. Ability to work in high-performance teams through cultivating innovation, ownership, accountability, and collaboration.
3. Effective Analyst & Change Agent: A strategic thinker and structured problem-solver, able to drive change and innovation while effectively juggling diverse responsibilities and multiple, competing priorities.
4. Exemplary Communicator: Ability to communicate complex data concepts to a variety of stakeholders, including non-quantitative audiences. Communication skills should include strong data visualization acumen, including both technical skills (e.g., Dashboarding, Excel, PowerPoint) and understanding of data visualization best practices. Strong political acumen and practiced in facilitating multi-stakeholder meetings designed to achieve consensus on objectives. Experience collaborating with a diversity of cultures and sensitive to the challenges of low-income populations.

Additional Information

1. Candidates with permanent civil service status in the titles of Administrative Staff Analyst M-1, Computer Systems Manager M-1, and Computer Specialist (Software) L-3 will also be considered.
2. Employees serving in the title of or who meet the qualification requirements for City Research Scientist L-4A will also be considered.
3. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
4. NYCHA residents are encouraged to apply.
5. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

SENIOR IT ARCHITECT - 95711

1. A baccalaureate degree from an accredited college in computer science, information systems, engineering, mathematics or related field and six years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or

2. A baccalaureate degree from an accredited college and ten years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or

3. Education and/or experience which is equivalent to "1" or "2" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.