HOUSING COURT PROCESSING TEAM SUPERVISOR - job 2 of 2

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST TITLE OR PERMANENT IN THE BENEFITS OPPORTUNITY SPECIALIST TITLE FOR AT LEAST ONE YEAR; THIS IS A PROVISIONAL APPOINTMENT, WHEN A TEST BECOMES AVAILABLE IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE ABOS TITLE.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Associate Benefits Opportunity Specialist II, the incumbent is responsible for supervising a team of BOS staff, who provide various functions of eligibility determination, housing, and other related services to people in need, to promote individual and family self-sufficiency. Teams provide quick service for those clients who walk in or telephone the center. Additionally, the team will take appropriate action on reported changes, provide information and documentation as requested by the participants and maintain contact with other teams to ensure awareness of all activity that will affect the case management plan. The incumbents use supervisory, program development, analysis, and other research skills in accomplishing all the goals of FIA Housing Court initiative.

The Family Independence Administration (FIA) Housing Court Application Processing Team is recruiting two (2) Associate Benefits Opportunity Specialist I, to function as Housing Court Processing Team Supervisors, who will:

- Supervise a team of workers who handle the entire application process for all new applicants, Family
Assistance cases which have been closed for over sixty days, all Safety Net case reopens which have
been closed regardless of date, and one-shot deals for both in person and homebound clients.

- Assign applications to staff, review application recommendations and signs off on all benefits as well
as case entries.

- Prepare daily and weekly statistical reports on work performed as well as monthly audits. Analyse and
review report to assess and ensure timelines are met and to identify gaps or ameliorative needs for
their respective team.

- Assist with case consultation on individual cases and guidance on difficult cases in the case planning
process as necessary.

- Conduct team conferences and instruct new staff members on general policy and procedures of the
FIA Housing Court Processing Team.

- Facilitate the workflow of the team in handling emergency and special problems situations such as
dispossesses and maintains cooperative relationships with housing and social agencies in the
community and other agencies related to the objectives of the unit.

- Attend and participates in administrative conferences and other staff meetings.

- Supervise staff who interview and determine housing needs of tenants at risk of homelessness or
already homeless reporting to Benefit Access Centers. Assist in the development of anti- eviction/
housing plan of intervention for referred participants.


Hours/Shift:

9:00am-5:00pm

ASSOCIATE BENEFITS OPPORTUNITY - 56316

1. A four-year high school diploma or its educational equivalent, and three years of
full-time satisfactory experience working directly in social/human services or a
related setting, providing either:
a) client services.
b) employment planning/counseling services which involves job development,
skills assessment, and employment placement or other economic
opportunity programming.
2. A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory
experience working as a Benefits Opportunity Specialist; or
3. A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory
experience as described in one (1) above.
4. College credit from an accredited college may be substituted for this experience
on the basis of 60 semester credits for 9 months of the work experience described
above. However, all candidates must have at least 18 months of full-time
satisfactory experience working as a Benefits Opportunity Specialist or performing
social/human services work as described in one (1) above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.