Human Capital Associate - 710972 - job 1 of 2

As a Human Capital Associate at the NYC Department of Consumer and Worker Protection (DCWP), your primary responsibilities include assisting with performance management processes, tracking evaluations, coordinating job performance training, and managing employee onboarding. You'll also support the HR team by handling ePerformance system inquiries, tracking training requests, and ensuring compliance with relevant policies.

To be considered for the Human Capital Associate position at the NYC Department of Consumer and Worker Protection (DCWP), applicants must possess a four-year high school diploma or its educational equivalent, along with one year of satisfactory clerical experience. Keyboard familiarity with the ability to type at a minimum of 100 key strokes per minute is also required.

The Human Capital Associate at the NYC Department of Consumer and Worker Protection (DCWP) supports employee development by coordinating job performance training, managing LinkedIn Learning resources, and assisting in the creation of performance improvement plans. You'll play a key role in helping employees achieve professional growth through structured training and feedback processes.

Within the compliance and performance management duties, a Human Capital Associate at the NYC Department of Consumer and Worker Protection (DCWP) will assist in tracking staff evaluations, ensuring the submission of completed performance evaluations, and monitoring performance records. You’ll actively contribute to maintaining high standards of employee performance and supporting the agency's growth.

Yes! The Human Capital Associate role at the NYC Department of Consumer and Worker Protection (DCWP) may allow remote work for up to two days per week, thanks to the Remote Work Pilot Program. This flexibility provides a great work-life balance while contributing to essential functions within the agency.

To ensure effective communication as a Human Capital Associate, I prioritize clarity and regular updates within the team. Utilizing tools like weekly check-ins, collaborative platforms, and feedback loops ensures everyone is aligned and aware of duties and expectations.

In one instance, I navigated a challenging performance evaluation by proactively setting up a private meeting with the employee. I offered constructive feedback while also listening to their concerns, ultimately leading to a collaborative improvement plan. Such transparency fosters trust and respects everyone's contributions.

To enhance employee training and development, I would implement a blend of eLearning platforms and in-person workshops while encouraging peer mentorship. Regular assessments to identify skill gaps and tailored training programs would ensure ongoing personal and professional growth.

To effectively keep track of performance management processes, I maintain organized data management systems and utilize tracking tools that allow me to monitor deadlines and expectations. Regularly reviewing statuses with supervisors ensures we’re on the same page with evaluations.

Compliance is fundamental in the role of a Human Capital Associate as it ensures all HR practices meet established guidelines and standards. I actively monitor processes for adherence and educate team members on compliance to mitigate risks and maintain accountability.

My motivation to work in human capital and workforce development stems from a desire to help others achieve their potential. Supporting and developing employees contributes to a positive workplace culture, and I cherish the impact I can make in their professional journeys.

To support new hires during their onboarding experience, I would ensure they receive a comprehensive orientation session, introduce them to key team members, and provide easy access to resources they may need. Regular check-ins during their first weeks would help to address questions and promote comfort.

Handling confidential employee information is critical. I adhere to strict data protection policies and ensure that sensitive materials are securely stored and shared only with authorized individuals. This is essential for maintaining trust and confidentiality within the organization.

The most important quality for an effective Human Capital Associate is empathy. Understanding employee needs and perspectives helps create an environment where individuals feel valued and supported, ultimately leading to a more engaged workforce.

I keep myself updated with changes in HR policies and best practices by attending workshops, participating in professional organizations, and subscribing to relevant HR publications. Continuous learning is vital to stay informed and provide the best support to employees and the organization.