Human Capital Associate - 710972 - job 1 of 2

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. *

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to educate consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.

The Human Capital (HC) unit provides personnel and administrative support to all agency employees and programs. We’re looking for a creative individual to assist with initiatives that will help grow and strengthen DCWP’s workforce. If you’re passionate about making an impact and helping others develop, we’d love to hear from you!
We are seeking an experienced Human Capital Associate who will report to the Human Capital Manager, Workforce Development. The selected candidate will provide support to the team in creating initiatives, reports, workflows, processes, and records related to Workforce Development. This is an exciting learning and development opportunity for individuals interested in expanding their knowledge and experience in Human Resources and Workforce Development.

The Human Capital Associate/Clerical Associate responsibilities will include, but are not limited to:

- Assist with ensuring compliance with Performance Management Unit protocols and procedures;

- Support the development and revision of performance management processes and assist with tracking weekly and progress reports;

- Ensure managers submit completed performance evaluations to provide employees with clear feedback, supporting the agency’s continued growth and success across projects. Help monitor staff performance evaluation records and assist division leaders in developing performance improvement plans;

- Assist supervisors with ePerformance system inquiries;

- Coordinate job performance training, track mandatory courses, and support new hire orientation;

- Assist with eLearning account creation, track training requests, and manage LinkedIn Learning access and content;

- Support program strategy development, conduct research on external training opportunities, and help improve engagement;

- Assist with maintaining and updating LinkedIn Learning usage records and learning paths;

- Assist in tracking and archiving files in compliance with NYS Records Retention policies;

- Support HR system updates, respond to employment verification requests, and assist with ad-hoc assignments and special events; and

- Assist with new hire orientation sessions, presenting agency policies, procedures, and essential information to ensure smooth onboarding.

CLERICAL ASSOCIATE - 10251

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.