Program Coordinator - job 1 of 2

As a Program Coordinator at the NYC Department of Transportation (DOT), you will be involved in a variety of tasks aimed at supporting the Citi Bike program and e-scooter services. Your responsibilities will include researching technological advancements to enhance operations, analyzing data trends to inform decisions, and performing fieldwork to identify suitable locations for scooter share services. You’ll communicate with city agencies and assist in outreach efforts, making sure the programs align with community needs and operational goals.

To qualify for the Program Coordinator position at the NYC Department of Transportation, candidates must have a master’s degree in a relevant field, or a bachelor’s degree with work experience in traffic and transportation studies. Additionally, those with an associate degree or high school diploma can qualify if they have the necessary years of relevant experience. This position also requires specific experience levels depending on the assignment level, ensuring that candidates bring a robust background in transportation planning and operations.

In the role of Program Coordinator at DOT, you play a pivotal role in the development and management of the Citi Bike program. You will help plan service expansions into underserved areas, perform inspections of bike and scooter operations, and analyze rider data to enhance service offerings. Your contributions are critical in ensuring that the program remains responsive to user needs while maintaining safety and operational efficiency.

Success as a Program Coordinator at NYC DOT requires a range of skills including analytical thinking, data evaluation, and effective communication. Familiarity with tools like Microsoft Excel, ArcGIS, and Adobe Creative Suite is important for data analysis and map production. Additionally, strong project management skills and the ability to liaise with various stakeholders including city agencies and private contractors are essential to drive successful project outcomes.

Working as a Program Coordinator at the NYC Department of Transportation is both dynamic and collaborative. You’ll be part of a diverse team dedicated to improving urban mobility through innovative solutions. The role often involves fieldwork in New York City, balancing office tasks with active engagement in community needs. The environment fosters inclusivity and encourages professional growth, making it an exciting place for passionate individuals looking to make a difference.

When answering this question, focus on a specific instance where data analysis led to a significant outcome. Explain the tools you used, the type of data you evaluated, and how it influenced your decision-making process.

You should highlight your project management approach, discussing how you assess timelines, requirements, and resource allocation to prioritize effectively. Mention tools or methods you use to help manage your workload.

Discuss your communication style and how you adapt it based on the audience. Share examples of how you've successfully conveyed complex information to non-technical stakeholders or facilitated collaboration among diverse teams.

Reflect on a specific team challenge and the steps you took to resolve it. Focus on your conflict resolution skills and how you worked collaboratively to find a solution.

Be prepared to discuss any relevant experiences in managing project budgets, including how you planned expenditures and tracked costs to ensure projects were completed within budget.

Mention any industry resources, associations, or publications you follow, and discuss your commitment to continuous learning and networking to remain current with innovations in transportation.

Your answer should show your understanding of micro-mobility's potential benefits, such as reducing congestion, improving accessibility, and promoting sustainability. Tailor your response to reflect a passion for urban mobility solutions.

Provide a specific example of a community initiative or outreach effort where you played a role. Discuss your methods for engaging the community and the impact of your contributions.

Share your experience with software tools like ArcGIS, PowerPoint, and Adobe Creative Suite. Mention how you leverage these tools to create effective visual presentations that communicate data insights.

Explain your meticulous approach to inspections, detailing the steps you take to ensure compliance with applicable regulations, safety standards, and operational criteria in transportation services.