Senior Program Manager, Capacity Building

Agency Description

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

Division Description
New York City is a leader in building and supporting neighborhood commercial districts that thrive and innovate. SBS’s Neighborhood Development Division (NDD) assists in the creation and support of community-based development organizations (CBDOs) that advance the growth of commercial districts across the five boroughs. We work with CBDOs to build vibrant neighborhoods where New Yorkers can shop, work, and live by:
- Working with community partners to identify commercial district needs and plan targeted, customized solutions
- Offering training, tools, and one-on-one assistance to build the capacity of local community-based organizations
- Administering grant programs to revitalize, strengthen, and support commercial districts
- Supporting and overseeing the largest network of Business Improvement Districts (BIDs) in the country

Job Description:

NDD is seeking a Senior Program Manager for the Capacity Building team. The Senior Program Manager will report to the Director of the Capacity Building team and will be responsible for the day-to-day management and coordination of capacity building programs, in partnership with the team’s other Senior Program Manager. Such programs include Nonprofit Legal Assistance, Nonprofit Management Workshops, Nonprofit Management Coaching, Grantee Convenings, Building Creative Capacity, and our various cohort-based learning communities. The Senior Program Manager will also collaborate closely with NDD’s other four programmatic teams in data collection and analysis responsibilities, liaise with external partners and government officials as needed, and ensure compliance with all federal, state and local laws, rules and agency policies governing the source of funding.

Responsibilities:

- Manage the day-to-day operation of assigned capacity building programs, including managing annual outreach and recruitment efforts, developing and implementing curriculum and professional development trainings, and managing all related program administration, scheduling, and coordination.
- Manage program design and strategy for new programs, in partnership with the Director of Capacity Building and NDD’s Policy Advisor.
- Conduct outreach and marketing efforts for capacity building programs to reach NYC CBDOs for the purpose of receiving competitive proposals to available NDD funding opportunities.
- Facilitate conversations with CBDOs and other stakeholders (i.e., other City agencies or institutions) on a range of complex issues and projects that impact commercial corridors.
- Provide support to additional programs as assigned with the goal of increasing the capacity of CBDOs to operate efficiently, demonstrate good governance practices, and implement effective commercial revitalization projects.
- Lead data collection and analysis.
- Develop and deliver public presentations, briefings, and other written / verbal materials to strategically communicate key project objectives, findings, and recommendations to agency senior staff, and other external stakeholders.
- Serve as a responsive and insightful representative of SBS at BID Board of Directors meetings and public events.
- Other tasks as assigned.

Qualifications:
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills:

- A bachelor’s or master’s degree from an accredited graduate school and one to two years of full-time professional experience in one or more of the following fields: urban planning, economic development, nonprofit management, public administration, business administration, public policy, place management, design thinking, or community organizing.
- Demonstrated experience in program design, development, implementation, and nonprofit management.
- Ability to coordinate and manage multiple program components and provide timely and clear direction to program participants in various locations across New York City.
- Excellent research, writing, meeting facilitation and public speaking skills.
- Ability to organize and drive projects to timely completion, through coalition and consensus building.
- Knowledge of New York City government and community development issues.
- Knowledge of successful community organizing and change management techniques and best practices.
- Capacity to thrive in a fast-paced environment and complete tasks in a proactive and timely manner.
- Proficiency in data collection and analysis techniques and tools.
- Proficiency in Microsoft Office tools, including Excel and PowerPoint, experience working with Smart sheets
- Bi-lingual/foreign language skills

How to Apply:

All Applicants: Apply through https://cityjobs.nyc.gov search for Job ID: # 633514

Current SBS Employees: Please email your resume and cover letter including the following subject line:
Senior Program Manager, Capacity Building and send to [email protected]

Note: We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

If you are unable to apply via NYC Jobs or ESS, you can email your cover letter and resume to [email protected] with the following in the subject line: Senior Program Manager, Capacity Building.

If you do not have access to email, mail your cover letter & resume to:
NYC Department of Small Business Services
Human Resources Unit
1 Liberty Plaza, 11th Floor
New York, New York 10006

Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.