Operational Manager - 697307

*DCWP is currently hiring for this position either on a provisional basis or through the 55a program. *

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to educate consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.

The Administration division is seeking a highly skilled Operational Manager / Administrative Space Analyst to join our team and provide critical support in the review and analysis of human service contracts and invoices. In this role, you will be responsible for managing the invoice review process, supporting fiscal operations, and ensuring timely and accurate processing of financial documentation. This position is essential in maintaining strong relationships with various City agencies, community-based organizations, and other external stakeholders.

Key responsibilities include, but are not limited to:

- Review, analyze, and validate human service contracts and corresponding invoices to ensure they meet all relevant policies, guidelines, and compliance standards. Investigate any
discrepancies, errors, or missing documentation and resolve issues promptly to ensure accuracy and timely processing of payments.

- Assist in the development and maintenance of an organized and comprehensive invoice tracking system. Ensure all invoices are properly documented, monitored, and processed within required timelines, maintaining full transparency and accountability.

- Serve as the primary point of contact for City agencies, community-based organizations, and other external stakeholders regarding invoice and contract-related matters. Build and maintain positive, effective relationships to facilitate smooth operations and prompt issue resolution.

- Maintain, update, and manage tracking systems for all fiscal activities, including budgets, expenditures, and financial records related to human service contracts. Ensure that all records are current, accurate, and easily accessible.

- Provide oversight for ongoing contracts and procurement processes, ensuring that timelines are met, and all activities comply with established policies. Monitor the status of procurements and assist in the timely execution of contracts.

- Develop and manage project work plans, timelines, milestones, and deliverables. Monitor progress, track performance against deadlines, and ensure that tasks are completed as scheduled. Provide regular updates and detailed reports to senior management on project status and outcomes.

- Prepare clear, concise, and accurate correspondence, reports, and other documents for both internal and external stakeholders. Ensure that all communications are professional, complete, and meet organizational standards.

- Provide essential administrative support to the division, including the preparation and organization of necessary documents, reports, and communications. Assist in the coordination and execution of division-related activities.

- the coordination of transportation for items being sent to and from the warehouse. Ensure that all items are tracked, delivered, and received according to established procedures. Maintain the organization and inventory of the supply room, ensuring that reports are updated regularly.

- Manage the receipt, storage, and distribution of supplies and equipment to DCWP divisions. Collaborate with internal teams to ensure that supplies are consistently stocked and available to meet operational needs.

1. A baccalaureate degree from an accredited college or university and five years of full-time paid experience requiring general knowledge of construction and construction costs, electronic data processing equipment, telephone communications systems, building standards and leasing procedures, in the evaluation and layout of space in office buildings, garages and other structures used for commercial and industrial purposes, at least two years of which shall have been of a supervisory nature; or

2. High school graduation or evidence of having passed an examination for a high school equivalency diploma or the U.S. Armed Forces G.E.D. certificate with a score of at least 35 on each of the five tests and an overall score of at least 225 in the examination for the diploma or certificate, plus nine years of full-time paid experience as described in (1) above, at least two years of which shall have been of a supervisory nature; or

3. A satisfactory equivalent. However, all candidates must be high school graduates or possess the equivalent as described in (2) above and must have at least two years of supervisory experience as described in (1) above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.