Community Center Recreation Attendant

New Year, New Job, New You. Are you looking for a new opportunity in 2025 to continue or advance your career in Parks and Recreation? Are you passionate about community-led recreation programming? Do you enjoy working with diverse community partners? Do you want an important role as a front line staff member with an organization that shares your values and provides opportunities for growth and development? If you answered “Yes” to these questions, the Community Center Recreation Attendant position might be the right job for you!Seattle Parks and Recreation (SPR) is a national leader and innovator in the services and programs we provide to our residents who enjoy our public spaces such as parks, community centers, specialty gardens and swimming pools. Our mission is to equip employees and the public for well-being as we support healthy people, a thriving environment and vibrant community. We provide safe and accessible spaces for residents and visitors to work, recreate, rejuvenate and enhance quality of life and wellness for children, teenagers, adults and seniors. Delivering excellent customer service to all is a core value.Traditionally, we have provided recreation opportunities through our network of community centers, pools, and other facilities. We are building our capacity to bring recreation programs to the people—not just in our facilities, but also in parks, in streets, and through partners, with goals of reducing racial health disparities and empowering historically underserved communities.SPR commits to the City of Seattle's Workplace Values and Expectations, and Racial Equity and Social Justice as core principles that guide our work. We support and hold ourselves accountable by striving to eliminate barriers to access and provide employees with equitable opportunities for professional growth and advancement. We are committed to advancing equity and social justice in our department and in every neighborhood by growing a dynamic and diverse workforce, developing strong investments, growth opportunities and beneficial partner strategies as we acknowledge and pledge to close disparities created by historical practices which often hindered workforce development, environmental justice, access to quality open spaces, programs and facilities.The Recreation Division inspires all people to reach their full potential through recreation programs and activities. We operate over 50 recreation facilities (community centers, teen centers, pools, school-based learning centers, environmental learning centers, and boating and sailing centers) and provide opportunities for people to play, learn, and lead healthy, active lives. Our programs and events include fitness and athletics, licensed childcare and preschool, swimming and boating, youth development and job preparation, academic enrichment, and more -- including programs designed for older adults and people with disabilities, as well as grant and partnership programs designed and implemented with immigrant and refugee communities. With nearly 300 regular employees and a budget of nearly $40 million annually, Recreation is a major operation with significant impact on the communities we serve. In addition to our current operations, we also strive to constantly improve the ways we serve Seattle’s residents, specifically through implementation of the SPR Strategic Plan, innovation in our facility staffing and programming approaches, and learning from national best practices and quality standards.Our Community Centers are the connecting agents for our neighborhoods and residents, offering programming 7 days a week for all ages. We are recruiting individuals with excellent customer service experience to work in-person at the front desk/counter at one of our centers, providing customer service and assistance with inquiries from the public and employees internal and external to the department regarding recreational activities. These positions process program registrations, compile and forward along scholarship applications, and assist in planning, organizing and supervising indoor/outdoor recreational activities. The work schedule may include evenings, weekends, and holidays. The late night program includes a Friday/Saturday schedule from 9pm-Midnight. This position will report to the Community Center Coordinator.This recruitment is being used to fill several part-time, benefited positions at different sites. Candidates who are selected to interview will have the opportunity to find out more about open locations, and will have the opportunity engage with staff as part of the interview process. Superior Customer Service:• Greet and engage community members and visitors of all ages and diverse backgrounds including teens, young adults, people experiencing homelessness or in crisis, and all other customers, in a positive manner, in person and over the phone.• Provide information regarding the facility, programs, events, or other activities occurring within the facility or department. Explain policies, procedures, and requirements related to class enrollment, program participation, or facility use.• Engage customers to resolve problems and complaints, adhering to program and operations policies and procedures.Engaging Recreation Service:• Open and close facility and prepare facility spaces for daily activities.• Monitor users in general building and associated grounds areas to ensure compliance with rules and regulations.• Assist in conducting organized youth and adult recreational activities and sports programs.Good Stewards of Public Funds, Financial Procedures and Cash Handling:• Use a computerized database registration system to register participants for various activities and programs, and schedule facility rentals.• Collect associated fees and payments in cash, check, credit cards, vouchers, and/or automated debts.• Provide receipts, refunds, credits, and/or change due to customers.• Prepare bank deposits of collected receipts. Adhere to department, city, and state policies and procedures with respect to cash handling, payment cards, and secure financial and personal information.Competency and Comfort with Computer Registration Software and Report Printing:• Generate and retrieve reports from computerized database registration system and/or manually complete reports on admission, reservations, and attendance using basic math skills.• Open and close customer accounts, respond to requests, verify and/or change customer information for proper billing and collections; and collect payments and fees.• Ability to learn various software supporting necessary administrative needs of the community centerWorking with People:• Provide excellent communication to both internal and external customers in oral and written formats.• Provide accurate and prompt information to colleagues, customers, and teammates.• Work in a team environment with a "can do" attitude that is positive and welcoming. Able to work in a highly dynamic, fast past environment.Other Duties:• Performs other related duties of a comparable level/type as assigned.We are looking for people who:• Enjoy and appreciate working with people from different backgrounds and lived experiences• Desire a fun, fast paced, team-oriented, and community-centered work environment• Enjoy providing outstanding customer service to members of the public• Previous experience working in recreation programming is a plus, but not a requirement. This is an entry-level position.Please submit the following with your online application:• A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement• A current resume of your educational and professional work experience.Who May Apply: This position is open to all candidates that meet the qualifications. Seattle Parks and Recreation values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle Parks and Recreation encourages people of all backgrounds to apply, including people of?color, immigrants, refugees, women, LGBTQIA+, people with disabilities,?veterans,?and those with diverse life experiences.This position will report to the Recreation Center Coordinator at their assigned site.This position requires on-site work during assigned shifts, and does not offer remote work options.The full salary range for this position is $24.99 - $37.42 per hour.The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plansWant to know more about Parks and Recreation? Check out our web page: Seattle Parks and Recreation - Parks | seattle.govSPR’s Core Competencies are:Accountability & Action: Holding yourself accountable for achieving goals, completing tasks, and delivering quality work. Demonstrating thoughtful initiative in actions and decision-making and promoting high-quality standards.Equity and Inclusion: Supporting the goals of the Race and Social Justice Initiative and the City's commitment to workforce equity.Communication: Sharing and exchanging information and ideas with people in a variety of ways to help them understand and remember the information.Service: An ongoing commitment to base decisions and actions on the needs and priorities of the City.Teamwork: Participating as an engaged member of a team to achieve group goals. Effectively working with internal and external people to complete tasks and achieve work group goals.