PM Account Compliance Supervisor

As the PM Account Compliance Supervisor at City Wide, your key responsibilities will include overseeing the quality control of business operations, managing relationships with Independent Contractors, and ensuring client satisfaction. You'll need to communicate effectively with the Facility Services Manager, handle inspections and follow up on customer complaints, and manage service levels to align with client expectations. Your role will also necessitate making informed decisions concerning client concerns and ensuring compliance with approved cleaning protocols and equipment usage.

To qualify for the PM Account Compliance Supervisor role at City Wide, candidates should have a high school diploma or equivalent experience in the commercial janitorial services industry. Additionally, at least three years of managerial experience is required, ideally involving coaching and leading teams across multiple locations. Familiarity with the building maintenance industry, strong organizational skills, and effective communication abilities are also important qualifications for this position.

Working as a PM Account Compliance Supervisor at City Wide comes with a great set of benefits including health insurance, 401(k) plans, paid time off, dental and vision insurance, life insurance, and flexible scheduling options. Additionally, you may also qualify for retention bonuses and a car allowance, making this role not just rewarding in terms of work satisfaction but also financially!

In the role of PM Account Compliance Supervisor at City Wide, you'll find yourself in a dynamic and diverse work environment. You'll be expected to manage operations in various types of facilities such as industrial, manufacturing, office, medical, and retail spaces. This variety offers a unique opportunity to challenge and grow your management skills across different settings while catering to the unique needs of each client.

The PM Account Compliance Supervisor position at City Wide operates on a full-time evening shift, which is ideal for individuals looking for a role that allows them to work during non-standard hours while maintaining a productive work-life balance. This schedule also provides opportunities to engage with team members and contractors in a conducive atmosphere that promotes collaboration and problem-solving.

When answering this question, provide specific instances where you've effectively managed Independent Contractors. Highlight your ability to communicate client expectations clearly while maintaining positive relationships and ensure they adhere to service level agreements.

Illustrate your approach to task prioritization by mentioning tools you use to stay organized, such as checklists or project management software. Provide examples of how you effectively manage urgent issues while ensuring long-term objectives are met.

Discuss specific quality assurance strategies you've implemented, like routine inspections or regular feedback sessions with team members. Emphasize your focus on continuous improvement and adapting based on client feedback.

Explain your approach to handling complaints, focusing on your listening skills, empathy, and the steps you take to resolve issues, including following up with the client to ensure satisfaction.

Share any experience you have with CRM systems and how you've used them to enhance client relationships, track service levels, or streamline communication within your team.

Be ready to describe a specific challenge in management and how you navigated it, underlining your decision-making process and any positive outcomes or lessons learned from the experience.

Talk about the various techniques you use to inspire your team, whether that's recognition of achievements, regular professional development opportunities, or creating a supportive work environment that encourages open communication.

Discuss the importance of health and safety in your previous roles. Mention how you ensure compliance, like conducting regular training sessions and audits, and staying up to date with industry standards.

Share your perspective on the qualities that are vital for this role, such as strong communication skills, analytical thinking, adaptability, and a customer-oriented mindset. Provide examples of how you've embodied these qualities in past positions.

Provide insights into your time management skills and adaptability. Share specific strategies you employ to maintain focus and effectiveness when priorities shift unexpectedly.