Facility Account Manager - job 1 of 2
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Wichita, Kansas.
City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Wichita, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.
Objective
The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
Essential functions
- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
- Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
- Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
- Ensure adequate (internal and external) staffing needs to service clients.
- Promote the sale of, procure, and monitor supplies for clients.
- Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
- Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
- Schedule each non-routine activity in client facilities using Outlook.
- Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
- Notify Sales Executives of potential accounts in your territory, especially new construction.
- Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
- Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
- Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
- Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
- Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
- Participate and be present in monthly IC paydays.
Position Requirements
- 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
- 3+ years track record of success in a client retention role, with goals and metrics to support.
- High School diploma required, bachelor’s degree highly desirable.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Ability to travel on a daily basis to client locations. Must have reliable transportation.
Physical Demands
The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.
BENEFITS (FT HOURS TO QUALIFY)
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401K & IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation & Public Holiday)
- Training & Development
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you a natural at managing and retaining B2B accounts? Do you have a knack for boosting sales within those accounts? If so, we have an incredible opportunity for you with City Wide Facility Solutions as a Facility Account Manager! Based in Wichita, Kansas, this role places you at the forefront of a thriving industry, working for the nation’s leading management company in building maintenance. You'll play a key role in creating positive impacts within the communities we serve. As the Facility Account Manager, you'll be responsible for overseeing the operations of a designated client service area, ensuring exceptional levels of client satisfaction and contract compliance. Your day-to-day tasks will involve training and guiding new clients, conducting inspections to monitor contractor performance, and building solid, long-term relationships with both clients and contractors. You'll be negotiating contracts and procuring supplies, all while maintaining a standard of excellence in service delivery. This isn't just a job; it's a chance to shape the experiences of our clients and to drive growth in your market. If you thrive in a fast-paced environment, love to tackle challenges, and are excited about fostering lasting relationships, City Wide is the place for you!
Our Ripple Effect Our mission is to make a positive impact on the people we serve so our ripple effect is far and wide. With that in mind, our purpose as an organization is to make your life better. We are focused on people within our community, a...
51 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
