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Analyst, Customer Programs

Who We Are 

Clean Power Alliance (CPA) is Southern California’s locally operated not-for-profit default electricity provider for 35 communities within Los Angeles and Ventura counties and the 4th largest electricity provider in the State of California. We provide clean renewable energy at competitive rates to over three million residents and businesses through approximately one million customer accounts.  

 

What You’ll Do 

CPA seeks a detail-oriented and highly motivated professional with experience in the evaluation, analysis and management of customer program data to join our team as the Analyst, Customer Programs. This newly created role will support the development, implementation and evaluation of innovative programs for CPA customers. The ideal candidate will help identify solutions and take ownership over cross-team practices to develop tools and streamline operations.  

 

The Analyst, Customer Programs will be responsible for project management for the portfolio lifecycle, including operations, strategy, and planning. This includes providing cross departmental coordination serving as the liaison with other internal teams to identify and streamline tracking and reporting. This role will be responsible for metrics management including definition, standardization, tracking, and reporting of key performance indicators working closely with the Program Managers. Additionally, this role will support research and data collection to inform program development, customer outreach and acquisition, and program improvement.  

 

To learn more about the suite of programs CPA offers, visit www.cleanpoweralliance.org/programs.  

 

Who You’ll Work With 

The Analyst, Customer Programs will work under the supervision of the Senior Program Manager, Grid Management and Operations, will work closely with the Director, Customer Programs, and collaborate with the other program and operation staff on the Customer Programs team. This role will also work cross- functionally with CPA’s Power Supply, Customer Care, Data and Systems, Load Forecasting, Regulatory Affairs, External Affairs, Strategic Accounts, and Marketing teams.  

 

Commitment to Diversity  

At CPA, we value diversity and are committed to creating an inclusive environment for all employees. We represent a diverse customer base and intend to hire employees that reflect our communities. Clean Power Alliance provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

 

Culture  

CPA fosters a culture of open communication, responsibility, intellectual curiosity, and exceptional judgment. As a small team that has quickly built the largest Community Choice Aggregation program in the country, high levels of trust, collaboration, and mission alignment are key factors in success. We value fact-based creativity in our work, accountability with our stakeholders, and promote ethical engagement and diversity with our brand.  

Successful Candidates Must Demonstrate the Following Abilities: 

  • Demonstrate good judgement and integrity.  
  • High attention to detail with strong organizational skills.  
  • Communicate effectively, orally, and in writing; and the ability to translate complex technical information into non-technical language. 
  • Have a strong work ethic and be comfortable taking initiative/working in a fast paced, start-up environment.  
  • Work well on diverse teams and be highly collaborative.  
  • Enjoy engaging with passionate internal and external stakeholders. 
  • High tolerance for uncertainty but know how to bring things to resolution. 
  • Be able to interpret and explain policies, procedures, and regulations. 
  • Be able to organize and carry out projects with minimal instruction. 
  • Be able to provide and accept constructive feedback and adjust methodology in alignment with the tasks/goals at hand. 
  • Must be able to sit at a desk and work on a computer for prolonged periods. 

 

Duties and responsibilities include: 

  • Operational Strategy and Planning: Serve as an internal consultant to identify opportunities for process improvement and streamlining of operations, including scoping and building tools to support these activities. Monitor, review, analyze, and interpret program reporting to identify efficiencies for program operations.  
  • Project Management: Provide ownership and accountability for Customer Programs team-wide processes, including its program portfolio lifecycle in collaboration with the Director, Customer Programs. Coordinate with internal stakeholders to understand, scope, and implement projects and program improvements.  
  • Metrics and Data: Lead team efforts to define, track, and report on program metrics both internally and externally. Develop dashboards and reporting tools, in collaboration with other CPA teams, to support these efforts. Utilize CPA’s Customer Relationship Management platform to support program and project tracking.  
  • Cross-Departmental and Vendor Collaboration: Work with internal teams such as Data and Systems, Customer Care, Regulatory, and Marketing to understand data environment and build out processes required to support reporting. Collaborate with Program Managers and Vendors to ensure consistency and accuracy of data reporting to support these efforts.  
  • Tools and Templates: Develop tools and templates to support Program Managers in program design and development, program launch and implementation, and program evaluation and improvement activities.  
  • Other Duties as Assigned. 

 

Qualifications 

  • Candidates must have a bachelor’s degree in a related field and a minimum of 3 years of work experience within the energy or sustainability sectors. Project management, experience with data tracking and reporting tools, and experience managing complex projects or initiatives is required.  
  • Experience working with, analyzing, and reporting on large data sets and experience working with a customer relationship management tool (CRM), including developing reports and creation of dashboards is required. 
  • Direct experience working as an analyst or operations strategy role on or with customer demand side management programs is strongly preferred. 
  • Specific experience in CCA or utility program/project implementation, knowledge of resiliency and grid management, electrification, and/or local energy procurement preferred.  

 

Required Skills 

  • Excellent verbal and written communication skills. 
  • Excellent organizational, scheduling, time management skills and attention to detail. 
  • Ability to work independently on projects with minimum supervision. 
  • Ability to act with integrity, professionalism, and confidentiality. 
  • Ability to fully own tasks, work, and processes with minimal oversight. 
  • Knowledge of modern office procedures and practices including preparing correspondence and operating modern office equipment. 
  • Highly proficient with Microsoft Office Suite, particularly PowerPoint, and advanced knowledge of Excel. Experience working with Tableau or other data visualization tools.  

 

 Work Location   

Residing in Southern California is required for this position. This position is eligible for either Hybrid or Remote options. The Hybrid option requires 2-3 assigned days in the Downtown Los Angeles office and includes a transportation allowance. The Remote & Hybrid options require in-person attendance at organization or team-wide events 3 times per year for 3-5 days per event. Full-time staff are required to work during CPA’s office hours Monday-Friday 8:30am-5:30pm PST.     

Salary and Benefits 

This position is non-exempt and the salary range for this position is $101,181.93 - $145,701.52, with exact compensation to be determined by Clean Power Alliance, dependent on experience. Benefits include health care, a 401(k)-like match program, paid vacation, and sick leave. This is not a civil service position; however, all CPA employees are required to submit a Statement of Economic Interests form, also known as the Form 700.  

 

How to Apply 

Candidates should apply on CPA’s Career Page. The start date for the position is January 6, 2025 and will remain open until filled.     

 

Average salary estimate

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$101181K
$145701K

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What You Should Know About Analyst, Customer Programs, Clean Power Alliance

Are you passionate about clean energy and looking to make a difference? Clean Power Alliance (CPA) is on the hunt for an enthusiastic Analyst, Customer Programs to join our dynamic team! Based in Southern California, CPA serves as a locally operated not-for-profit electricity provider, bringing clean renewable energy to over three million residents. As the Analyst, Customer Programs, you'll play a pivotal role in evaluating and managing customer program data, helping us create innovative solutions for our clients. In this exciting position, you’ll get the chance to lead project management efforts, diving deep into strategy and planning for our customer programs. You’ll become the go-to person for metrics management and streamline operations across departments, making sure our performance indicators shine bright! Collaborating closely with your teammates and other departments, you'll also support research and data collection, driving our program development forward. We're looking for a detail-oriented problem-solver who thrives in a collaborative environment. If you have a strong background in energy or sustainability, coupled with a knack for data analytics, we want to hear from you! As part of our diverse team, you'll experience an inclusive environment where open communication and responsibility are cherished. Join us, and let’s transform California’s energy landscape together!

Frequently Asked Questions (FAQs) for Analyst, Customer Programs Role at Clean Power Alliance
What are the main responsibilities of the Analyst, Customer Programs at Clean Power Alliance?

As the Analyst, Customer Programs at Clean Power Alliance, you will be responsible for project management across the customer program portfolio lifecycle. Your duties include defining and tracking program metrics, streamlining operations, and collaborating with cross-department teams to enhance program efficiency. You'll also engage in data collection and analysis to inform customer outreach and program improvement initiatives.

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What qualifications are required for the Analyst, Customer Programs role at Clean Power Alliance?

Candidates must hold a bachelor’s degree in a related field and have at least three years of experience in the energy or sustainability sectors. A strong background in project management, experience with data reporting tools, and familiarity with customer relationship management (CRM) systems are essential. Knowledge of customer demand side management programs is preferred.

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How does the Analyst, Customer Programs position support Clean Power Alliance's mission?

The Analyst, Customer Programs plays a vital role in supporting Clean Power Alliance's mission by analyzing customer program performance and identifying opportunities for improvement. By developing efficient program metrics and collaborating with various departments, you contribute to the design and implementation of innovative programs that enhance clean energy adoption within the community.

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What skills are necessary to excel as the Analyst, Customer Programs at Clean Power Alliance?

To excel in the Analyst, Customer Programs position at Clean Power Alliance, you need excellent analytical and organizational skills, strong verbal and written communication abilities, and a detail-oriented mindset. Proficiency in Microsoft Office Suite, especially Excel and PowerPoint, is crucial, and familiarity with data visualization tools like Tableau will be beneficial.

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What is the work environment like for the Analyst, Customer Programs at Clean Power Alliance?

At Clean Power Alliance, the work environment is collaborative and supportive, fostering open communication. The Analyst, Customer Programs will thrive in a team-focused atmosphere while having the autonomy to manage projects independently. With options for hybrid or remote work arrangements, you'll have flexibility in how you contribute to our mission.

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Common Interview Questions for Analyst, Customer Programs
Can you describe your experience with project management in the energy sector?

In your response, emphasize specific projects you've managed, outlining the challenges you faced and how you addressed them. Highlight your role in defining project scope, coordinating with teams, and ensuring successful implementation, demonstrating your ability to lead initiatives effectively.

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How do you approach data analysis for customer programs?

Discuss your methodology for data analysis, including the tools you use and how you ensure accuracy and relevance. Provide examples of how your insights have contributed to program improvements or enhancements, showcasing your analytical skills.

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What strategies do you use to communicate complex information to non-technical stakeholders?

Explain how you simplify technical jargon into relatable language. An example where your clear communication led to better understanding or decision-making among stakeholders would help illustrate your ability to bridge the gap between technical and non-technical teams.

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How do you stay organized while managing multiple projects and deadlines?

Discuss your time management strategies, such as prioritizing tasks and using tools like project management software. Share a previous situation demonstrating your organizational skills and ability to meet tight deadlines successfully.

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What experience do you have in collaborative team environments?

Share instances where collaboration played a crucial role in project success. Highlight your ability to work effectively with diverse teams, emphasizing your communication style and how you contribute to a positive team dynamic.

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How do you handle feedback regarding your analysis or project outcomes?

Describe your openness to constructive criticism. Provide an example where you received feedback, what you learned from it, and how it led to a successful adjustment in your work, showcasing your adaptability.

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What tools do you typically use for tracking and reporting program metrics?

Talk about the specific tools and methodologies you have experience using, such as CRMs, Excel, or Tableau. Explain how these tools help you track performance and ensure data-driven decisions in initiating program improvements.

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Can you give an example of a process improvement you identified in a previous role?

Share a specific example of a process you improved, detailing the steps you took, the strategies you implemented, and the resulting positive impact on efficiency or effectiveness within the organization.

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How do you ensure that your work resonates with the target audience for customer programs?

Explain how you analyze customer needs and preferences before developing or improving programs. Provide examples of how customer feedback has influenced your work, showing that you prioritize the audience's perspective.

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What interests you most about working for Clean Power Alliance?

Discuss your passion for clean energy and sustainability. Relate your values and career aspirations to CPA’s mission, emphasizing your desire to contribute towards a cleaner energy future and making an impact in the communities served.

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DATE POSTED
December 24, 2024

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