Partner Solutions Architect (Remote, EST)

As a Partner Solutions Architect at Grafana Labs, your primary responsibilities include developing and delivering training programs for our services delivery partners, providing ongoing technical support, assisting with solution design, and maintaining essential documentation. Your role is pivotal in ensuring that our partners are equipped to effectively integrate and deploy Grafana's software.

Grafana Labs seeks candidates with a bachelor's degree in Computer Science or a related field, along with proven experience as a Solutions Architect. Familiarity with Kubernetes, Grafana technologies, and observability solutions is crucial. Strong communication abilities, problem-solving skills, and the capability to manage multiple projects are also essential for this role.

At Grafana Labs, we encourage professional growth and offer comprehensive training resources to support our Partner Solutions Architects. You’ll have access to the latest industry developments, training materials, and opportunities to engage with partners, all of which are designed to facilitate your career advancement while you contribute to our mission.

A key aspect of the Partner Solutions Architect role at Grafana Labs is relationship management. You’ll build trust-based connections with service delivery partners by regularly engaging with them to understand their needs, celebrate successes, and identify further support opportunities. This collaborative approach helps strengthen our partner network.

Working as a Partner Solutions Architect at Grafana Labs opens up several avenues for career growth. You’ll gain in-depth knowledge and exposure to cutting-edge technologies, develop essential skills in partner training and support, and have opportunities to take on leadership roles or specialize in various technological areas within the observability domain.

When answering this question, focus on specific instances where you developed training programs or technical support strategies. Highlight your communication skills, adaptability, and any successful outcomes from your efforts in enhancing partner capabilities.

Your response should reflect your familiarity with observability tools, like Grafana and Prometheus, and discuss how your expertise would enable you to train partners effectively. Mention any practical experience that illustrates your capabilities in this area.

Emphasize the importance of regular check-ins, utilizing collaboration tools, and being proactive in addressing partner needs. Share examples of how you've successfully built relationships and ensured ongoing support for remote partners.

Explain your organizational skills and any frameworks you use to prioritize tasks effectively. Highlight your ability to assess project urgency and importance, ensuring that partner needs are addressed in a timely manner.

Discuss your approach to soliciting feedback, such as surveys, one-on-one meetings, or informal discussions. Share how you incorporate this feedback into your support strategy to enhance partner experiences.

Choose a specific challenge that demonstrates your problem-solving skills. Discuss the steps you took, how you communicated with the partner during the process, and the outcomes of your efforts.

Illuminate the value of training in facilitating partner confidence and proficiency with the software. Discuss how well-trained partners lead to improved client satisfaction and overall success for both the partners and Grafana Labs.

Share the resources you utilize to stay informed, such as industry blogs, webinars, or professional networks. Illustrate how this knowledge enables you to provide cutting-edge support and training to partners.

Highlight the significance of comprehensive, clear documentation as a reference for partners. Mention how it enhances learning and provides ongoing support beyond initial training sessions.

Discuss traits like empathy, effective communication, and technical proficiency. Provide examples of how these qualities have enabled you to forge strong partnerships and support successful outcomes.