Job details

Escalation Support Specialist

At Clicklease, we're on a unique mission – to empower the small business owners often overlooked by traditional lenders. If you're considering joining our team, envision yourself at the heart of our vibrant headquarters in West Valley City, UT, or contributing to our impactful operations from Radial, Alajuela, Costa Rica. At Clicklease, we've cultivated a dynamic work environment that goes beyond routine services. At Clicklease, you'll play a pivotal role in transforming equipment financing into a gateway for entrepreneurs to turn their dreams into reality. If you're passionate about purpose-driven work, innovation, and making a tangible impact, Clicklease is where your career journey begins.

Join us in shaping a future where every business owner has the opportunity to thrive.

Compensation: $60,000 Salary
Modality: On-Site
FLSA Exemption: Exempt
Schedule: Monday through Friday, with a rotating Saturday shift to ensure adequate weekend coverage

We are looking for technically skilled candidates with excellent interpersonal skills to join our technical support team. The candidates will troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, through direct customer interaction, or written documentation, among other duties.

Responsibilities:

What you'll be doing:

Identifying, investigate, and resolve user problems with software and hardware.
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Consults with users to determine steps and procedures taken to identify and resolve the problem.
Applies knowledge of computer software, hardware, and procedures to solve problems.
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
Collaborates with other staff to research and resolve problems.
Collaborates with programmers to explain errors and/or recommend modifications in programs.
Maintains knowledge of technology innovations and trends.
Performs other related duties assigned.

What you have:

Diploma in computer science, information technology, or relevant experience.
At least 1 year of experience in customer technical support highly preferred.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Professional and pleasant telephone manner.
Ability to explain technical issues to technical and nontechnical employees and customers.
Strong analytical and problem-solving skills.

What will make you stand out:

Proficient with Microsoft Office Suite or related software.
Proficient with or the ability to quickly learn an array of computer hardware and software.
Proficient with SQL queries and tools for data analysis.
At least 1 year of experience in customer technical support highly preferred.

Clicklease is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring that all employees and job applicants are treated with respect and dignity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Clicklease Glassdoor Company Review

3.5

Clicklease DE&I Review

No rating

CEO of Clicklease

Bart Longson

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Average salary estimate

$60000 / YEARLY (est.)

min

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$60000K

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What You Should Know About Escalation Support Specialist, Clicklease

Join the Clicklease team as an Escalation Support Specialist and become part of our mission to empower small business owners that often get overlooked by traditional lenders. Based in vibrant Salt Lake City, your day-to-day will involve collaborating with talented individuals as you troubleshoot technical issues and provide impeccable customer service. We’re all about innovation and making a tangible impact. Your role will involve identifying and resolving user problems with hardware and software, consulting with users to determine their issues, and guiding them through the diagnostic process. Your keen analytical and problem-solving skills will shine as you work closely with programmers to address errors and recommend program modifications. This is not just another job; it's a chance to drive real change in the equipment financing landscape. We're looking for candidates who are technically skilled yet possess excellent interpersonal abilities. So, if you're passionate about using technology to help entrepreneurs, your career journey at Clicklease awaits, with a competitive salary starting at $60,000 and a friendly work environment. Join us Monday through Friday, with a rotating Saturday shift, and be part of something meaningful!

Frequently Asked Questions (FAQs) for Escalation Support Specialist Role at Clicklease

What responsibilities does an Escalation Support Specialist at Clicklease have?

As an Escalation Support Specialist at Clicklease, your key responsibilities include troubleshooting a range of technical issues related to both software and hardware, fielding support inquiries through calls, chat, and email, and guiding users through diagnostic processes. You will also work closely with programmers to resolve errors and enhance our applications to improve the overall user experience.