Slovenian Speaking customer relations for tobacco company - Remote in Greece

As a Slovenian Speaking Customer Relations representative at Patrique Mercier Recruitment, your primary responsibilities will include providing exceptional customer support via various channels such as phone, email, and chat. You will assist Slovenian-speaking customers with their inquiries about products and services, resolve complaints promptly and professionally, and educate customers on the company’s offerings and any policy changes. Additionally, you will document all customer interactions in the CRM system and collaborate with different departments to improve service quality.

To thrive as a Slovenian Speaking Customer Relations representative at the tobacco company, fluency in Slovenian (both spoken and written) is crucial. Strong communication and interpersonal skills are a must, along with excellent problem-solving abilities and a customer-centric focus. Previous experience in customer service or customer relations is preferred, and familiarity with the tobacco industry is a plus but not mandatory. Additionally, you should be comfortable working independently in a remote environment and proficient in using digital tools and customer management systems.

While previous experience in the tobacco industry is beneficial, it is not a strict requirement for the Slovenian Speaking Customer Relations representative position at Patrique Mercier Recruitment. The company is primarily looking for individuals with strong customer service skills and a willingness to learn. If you have a background in customer relations and are eager to gain industry-specific knowledge, you are encouraged to apply.

Working as a Slovenian Speaking Customer Relations representative at the tobacco company offers a competitive salary along with numerous benefits. Employees receive private health insurance and a performance bonus. Additionally, the company provides two extra salaries per year, fully paid training, and a fully paid relocation package covering flights, transfers, and hotel accommodations. Plus, you get to work in a remote capacity in beautiful Greece!

The training process for the Slovenian Speaking Customer Relations representative role at Patrique Mercier Recruitment is designed to provide you with all the necessary tools to succeed. You will receive fully paid training that focuses on the company’s products, customer service protocols, and CRM usage. The training is structured to ensure you feel confident and well-prepared to handle customer interactions effectively, making it a great opportunity to enhance both your skills and knowledge.

In responding to a question about handling difficult customers, emphasize the importance of empathy and active listening. It's essential to remain calm, acknowledge the customer's feelings, and work collaboratively to find a resolution. Share specific examples from previous experiences where you successfully de-escalated a situation by staying patient and focusing on solutions.

When answering this question, illustrate your commitment to exceptional customer service with a specific example. Discuss the situation, what actions you took beyond the standard procedure, and the positive outcome that resulted. Highlight how this experience has shaped your approach to customer relations.

Explain the significance of thorough documentation in customer relations. Describe your process for keeping accurate records in the CRM system—what details you capture, how you ensure clarity, and how this information can be used to enhance future customer interactions. Emphasizing organization and accuracy will showcase your professionalism.

Respond by outlining the steps you would take to educate a customer about a new product. Begin with understanding the customer's current knowledge base, providing clear explanations, and offering to answer any questions. Mention the importance of using visuals or examples when necessary to ensure comprehension, reinforcing your commitment to customer enlightenment.

When discussing time management in a remote role, mention techniques such as setting daily and weekly goals, using task management tools, and establishing a dedicated workspace. Share examples of how you've successfully balanced multiple tasks while maintaining a high level of customer service, demonstrating your organizational skills.

Explain your proactive approach to staying informed about product developments in the tobacco industry. Discuss methods such as attending training sessions, reading company newsletters, or participating in webinars. This displays your commitment to continuous learning and ensuring you provide customers with the most current information.

Outline your passion for helping others and how customer relations aligns with your personal and professional values. Connect your desire to create positive experiences for customers with the mission of Patrique Mercier Recruitment and the tobacco company, showing that you are genuinely enthusiastic about the role.

Discuss the key attributes that contribute to exceptional customer service, such as empathy, communication, problem-solving skills, and responsiveness. Share a personal anecdote that exemplifies great customer service, showcasing your understanding of what it takes to create memorable experiences.

When answering this question, provide a specific instance where you had to adapt to a new tool or technology. Detail the steps you took to learn effectively and your eagerness to embrace change. Highlight the successful outcomes that resulted from this experience, demonstrating your resourcefulness.

Reflect on current trends and challenges facing customer relations, such as increasing customer expectations or evolving technology. Share your perspective on how adapting to these changes can help improve customer satisfaction and mention any strategies you would implement to address these challenges.