At ClickLease, a Portfolio Representative plays a crucial role in supporting small business owners facing financial challenges. The representative engages with lessees to understand their account delinquency, evaluates their financial situation, and negotiates repayment terms or total payments. They often handle escalation calls for more complex collection scenarios, ensuring that every customer feels supported and heard throughout the process.

To apply for the Portfolio Representative role at ClickLease, candidates typically need a high school diploma or equivalent, alongside 2+ years of relevant experience in a customer contact role. Experience specifically in portfolio or account resolution is a plus, as well as an understanding of the lease industry. Strong verbal and written communication skills are crucial, along with a professional demeanor and problem-solving capabilities.

The work schedule for a Portfolio Representative at ClickLease usually consists of Monday to Friday, with a rotating Saturday for weekend coverage. This structure allows for a balanced work-life integration while also ensuring that our clients receive consistent support during their times of need.

Absolutely! At ClickLease, we are committed to the professional growth of our employees. As a Portfolio Representative, you will have the opportunity to enhance your skills, take on new challenges, and potentially advance to higher roles within the company based on your performance and interests in areas such as management or specialized financial services.

ClickLease stands out as a workplace due to our mission-driven environment, focusing on empowering small business owners often overlooked by traditional lenders. The vibrant work culture, supportive team dynamics, and emphasis on innovation allow Portfolio Representatives to make a real impact on lives while enjoying a collaborative and engaging work atmosphere.

It's essential to maintain a calm and professional demeanor. Begin by actively listening to the customer's concerns without cutting them off. Acknowledge their feelings and then guide the conversation towards understanding their situation better. Your goal is to find mutually beneficial solutions while ensuring compliance with company policies.

When answering this question, highlight any relevant experience where you've had to analyze financial data or engage clients in discussions that revealed their financial situation. Include specific examples and how you managed to negotiate payment terms effectively or provide solutions tailored to those needs.

Successful negotiation hinges on empathy and clear communication. Show that you understand the lessee's position while firmly explaining the company’s policies. Strive for a collaborative mindset, making the negotiation feel like a partnership rather than an adversarial situation.

Prioritization is vital in this role. Discuss your approach for evaluating urgency and importance—focusing on high-risk accounts first while ensuring that routine tasks are also completed efficiently. You can mention any tools or techniques you utilize for effective time management.

Share a specific instance where your analytical skills and problem-solving capabilities led to a positive resolution. Highlight your approach, the thought process behind decisions made, and the outcome that benefited both the customer and your organization.

Good collection calls involve preparation and tact. Explain that you typically research the customer's history beforehand to tailor your conversation. Starting with an understanding tone can also make a significant difference in how the customer receives your message.

When answering this, align your values with ClickLease’s mission. Emphasize your passion for helping small businesses and your admiration for ClickLease’s commitment to making a difference in the lending landscape. Mention any specifics about the company culture or initiatives that resonate with you.

Demonstrating knowledge of regulations and commitment to compliance is critical. Discuss your methods for staying updated on state and federal regulations and how you apply this knowledge in your daily operations as a Portfolio Representative.

Focus on your relevant experience, skills, and your enthusiasm for the role. Highlight any achievements or feedback from previous roles that show your capability in handling similar responsibilities and your passion for creating positive outcomes for clients.

Speak on collaborative projects you've been a part of, detailing your contributions and how you helped the team achieve its goals. Show how your skills complemented your team members’ strengths, illustrating your understanding of the importance of teamwork in achieving company objectives.