Client Development Account Manager

Who We Are

The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you’ll have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients’ success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe.

General Summary

This position is an account development resource, responsible for production and qualification of leads for Societal Impact (SI) and Global Markets America (GMA) Business Partners, Strategic Business Partners, Portfolio Leaders, and/or other Development staff. This position manages the Global Marketing pipeline through acquisition and cultivation of prospects and clients and working as an integral partner with other client facing groups across the enterprise. This role interacts with clients and potential clients primarily through video conferencing, phone, and email. Critical success factors include managing lead qualifications, lead conversions, and sourcing new business opportunities from new and existing clients from organizations with less than 2,000 employees, and opportunities less than $75,000. Collaborate with the Societal Impact and Americas Sales team with opportunities when consultative and integrated solutions are identified.

Principal Duties and Responsibilities

1. Account Management: Manages and cultivates entry-level CCL engagements (e.g., OE, GLP, etc.) with an eye towards developing these accounts into more complex work that can be elevated to SI’s or GMA’s Business Partners (BP) and Strategic Business Partners (SBP). Work closely with Marketing to identify targeted audiences for additional nurture and collaboratively work to enhance client relationships. Manage on-going needs assessment process with managed clients. Maintain quality control for client relationship.

2. Pipeline and Lead Management: Create and maintain a robust pipeline for CCL through proactive lead outreach and market awareness and analysis. Own, qualify and develop assigned and sourced leads into opportunities for transactional revenue “wins”. Responsible for advancing larger, more integrated opportunities to CCL’s SI and Americas Sales team.

3. Prospect Generation: Monitor and assess lead generation through marketing channels, including promotional events (trade shows, etc.), Sales/Marketing campaigns, Alumni Referrals, and specialized targeted projects. Work closely with Marketing, Sales, and Societal Impact to create processes and projects that generate additional leads for GMA and SI.

Minimum Job Specifications (Requirements)

Education

BS/BA degree preferred and/or equivalent sales experience

Experience/Work Background

At least 3 – 5 years of sales, marketing, and client service experience required

Specific Knowledge, Skills and Abilities Required

• Strong business acumen and demonstrated sales mindset
• Excellent attention to detail and knowledge of CRM system(s)
• Database management (ability to mine and use data to support sales efforts)
• Goal oriented
• Excellent time/project management skills required
• Ability to multi-task
• Relationship building skills
• Strong telephone presence
• Ability to work independently and as a part of cross-functional teams
• Skilled in Windows PC environment

Pay and Benefits

• The hiring range for this role is $55,000 - $65,000. Offer will be commensurate with relevant qualifications and professional experience
• 403(b) Savings Plan with employer contribution
• Medical insurance
• Telemedicine
• Dental insurance
• Vision insurance
• Health savings and flexible spending accounts
• Paid time off and paid holidays
• Employer-paid short-term and long-term disability
• Employer-paid life insurance
• Employee and family assistance program
• Various voluntary options for additional plans or coverage levels

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)