Client Director - job 2 of 2

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $190M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started.

As a Client Director at Nexthink, your main responsibility will be to provide strategic leadership to our clients. In collaboration with our technical services and customer success teams, you will develop customer-centric solutions based on your client's strategic outcomes. Your role is pivotal in managing executive relationships between Nexthink and assigned clients while overseeing the worldwide development and deployment of resources for these accounts.

Job Outcomes to be delivered within the first include the following:

Secure Renewals:

• Proactively develop and update account plans

• Collaborate with Customer Success Managers (CSMs) to continuously evolve Customer Success Plans

• Manage contract negotiations to ensure successful renewals and potential upsells

• Remain updated on market trends and external economic factors to proactively identify and mitigate client risk

Continuous Value Tracking in Customer Currency:

• Drive executive business engagement discussions to ensure alignment with strategic direction, delivering on defined customer value (bi-annual)

Expand Footprint, Increase ARR:

• Identify and/or broaden relationships with key stakeholders within a set of accounts

• Develop champions and foster Executive-to-Executive relationships, broadening our solutions in alignment with customers' IT strategic initiatives and the personal wins of the champions/Executive Boards

Build Referenceable Customers:

• Build and maintain strong, trusting relationships with Workplace Leaders and Executive stakeholders

• Deeply understand the customers' business needs and position how Nexthink can uniquely support these needs

Other responsibilities:

• Building trust and multi-tiered relationships within clients' organization, from project/IT teams to CxO level

• Developing a clear roadmap and building capabilities across clients and Nexthink teams to promote an outstanding customer experience

• Achieving financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

• 
  8+ years in a role focused on enterprise customer relationship management and strategizing account plans towards revenue prospects

• 3+ years as a Client Director, Account Director, Customer Direcctor or similar role, with a proven record of delivering multi-million-dollar enterprise sales solutions and managing relationships at an executive level

• Prior sales background in domains like EUC, IT Service Management, Security Operations, Operations Management (within tech or IT sales firms)

• Demonstrated success in reaching sales objectives

• Capability to lead distributed or matrix-structured teams

• Proficiency in understanding comprehensive, strategic IT business requirements of potential customers

We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision, life insurance, long-term disability, and accidental death/personal loss coverage.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.