Client Success Associate, FrontierView (Remote-USA)

Thank you for your interest in this position with FrontierView, a wholly-owned subsidiary of FiscalNote. The recruitment for this role is being managed by FiscalNote's Recruiting team (parent company), so you are in the right place! Please continue to review this opportunity and apply at your interest. We are excited to review your background. Thank you!

About the Position

The Client Success Associate (CSA) must be able to understand the needs of clients at each touch point and how that fits into the bigger picture, and from there build and support a program that anticipates their needs and meets them in the moment. This role will be integral in helping provide training, best practices, content nurturing, and new solution introductions to drive usage and adoption of the solutions and services the client values, ultimately promoting renewal rates across the client base.

Through effective listening and market research, our CSAs will tactfully leverage all manners of communication to get our solution, services, and products in front of senior executives across the multinational organizations we work with. CSAs partner with FrontierView’s Client Services Managers to develop an account targeting strategy to engage, renew, and upsell our client base.

The FrontierView Client Services team is dedicated to providing a holistic, supportive experience to our clients. From onboarding to crafting strategic best practices to comprehensive technical support, the team strives to put the client’s needs first every day. We are dynamic, hard-working, and driven individuals who thrive in an open team structure with constant learning opportunities and room for growth. For us, client success is about taking on new challenges, helping our clients as much as possible, and having fun while we do it. 

About You

Empathetic, customer-focused, and driven. Like an old sage sitting on top of a mountain, your years of honing empathy and passion for learning new tricks have made you a constant resource for friends and family members throughout your life. Because you communicate clearly and skillfully through both writing and speech, others always understand the context of your message. Guessing isn’t good enough; detailed, concise answers are your winning formula. You can think on your feet, locate solutions for clients quickly, and articulate those solutions accurately.

What To Expect In This Position:

• Onboard, train, and serve customers with the products we offer in an effort to improve renewal rates
• Segment and analyze client data to perform effective outreach strategies to drive adoption and renewal likelihood
• Write supportive documentation & best practices for both clients and internal stakeholders
• Develop regional & industry-specific expertise to take a consultative approach when communicating with senior-level executives
• Leverage internal marketing materials to engage target executives/organizations
• Strategically plan account penetration
• Leverage Sales Enablement tools (like Linkedin, ZoomInfo, and Groove etc) to manage your engagements with clients
• Develop a deep understanding of our target personas and their needs
• Serve as a connector between clients, Client Services Manager, and Research Analysts by suggesting and scheduling service delivery calls. 

What Sets You Apart:

• Bachelor’s degree or equivalent
• 0-2 years of experience in the required field
• A consistent record of surpassing personal and organizational goals
• Clear written and verbal communication skills
• A relentless drive to succeed
• Working proficiency in Spanish is a plus
• Some experience in business development or client outreach is ideally preferred

Reference ID: #LI-DP1

Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! FiscalNote is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply to jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect!

As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request.

About FiscalNote 

FiscalNote is the premier information services company focused on global policy and market intelligence. By combining AI technology, expert analysis, and legislative, regulatory, and geopolitical data, FiscalNote is reinventing the way that organizations minimize risk and capitalize on opportunity.

Home to CQ, Roll Call, Oxford Analytica, and VoterVoice, FiscalNote empowers more than 5,000 clients worldwide to monitor, manage, and act on the issues that matter most to them. To learn more about FiscalNote and its family of brands, visit FiscalNote.com and follow @FiscalNote. 

At FiscalNote, we Lead with Values

Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family 

FiscalNote is continuing to hire new talent, with all interviewing and on-boarding done virtually due to COVID-19. New team members, along with our current staff, will temporarily work remotely (unless communicated otherwise).  

Company Benefits

FiscalNote offers competitive salaries, equity packages, and retirement accounts to ensure we’re all FN owners. We work hard, so our open vacation policy helps us ensure you’re getting the R&R you need. We offer comprehensive health, vision, and dental insurance options supplemented by a flexible spending account (FSA). We have a slew of other benefits which you can check out at careers.FiscalNote.com.

FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.

FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.