Fashion Customer Service Representative - Czech

As a Fashion Customer Service Representative at Teleperformance, your main responsibilities will include managing incoming calls from customers, handling their orders, and processing changes or returns for products. You’ll provide information about our fashion products, ensuring that customers receive timely and accurate service. Your role is essential in enhancing customer satisfaction, engaging clients effectively, and ultimately helping increase sales.

To apply for the Fashion Customer Service Representative position at Teleperformance, you should possess a C2 level of proficiency in Czech along with an advanced level of English or Spanish. A strong background in customer service, exceptional communication skills, and good organizational abilities are essential, along with being numerate and detail-oriented.

At Teleperformance, you will experience a dynamic and international work environment that promotes teamwork, collaboration, and personal growth. The company is certified with Great Place to Work, reflecting its commitment to a positive work atmosphere. Engaging in team-building activities will provide opportunities to connect with colleagues from diverse backgrounds while pursuing your career aspirations.

The salary for a Fashion Customer Service Representative at Teleperformance is 18,000€ gross per year for a full-time position. This position operates on a standard 38.5 hours per week, providing a stable and rewarding compensation package while offering opportunities for growth within the company as you advance your career.

Yes! Teleperformance is dedicated to helping its employees grow their careers. As a Fashion Customer Service Representative, you will have access to individual career paths, allowing you to develop your skills and move into other roles within the company. The supportive environment encourages professional development and recognition of your contributions.

When faced with difficult customer interactions, I focus on active listening to fully understand their concerns. I empathize with their feelings and reassure them that I am here to help. Following this, I provide clear and concise solutions, ensuring effective communication throughout the process. It’s crucial to stay calm and maintain a positive attitude to turn the situation around.

In a previous role, a customer was distressed about a delayed order for a special occasion. I contacted the shipping team to expedite their order and provided the customer with regular updates. In the end, not only did they receive their order on time, but I also included a personalized thank-you note. The customer appreciated my effort, and it reaffirmed the importance of exceeding expectations.

To ensure accuracy and attention to detail, I implement a systematic approach by carefully reviewing each step of my work. I double-check order details against customer information and use tools such as checklists to track my tasks. Additionally, I find it helpful to take breaks to approach my work with a fresh set of eyes for better precision.

When handling multiple inquiries, I assess the urgency and importance of each task. I prioritize based on deadlines and customer needs, ensuring that critical issues are addressed first. I am also proficient at using customer service tools to manage my workflow effectively and keep track of outstanding requests.

I believe the most important quality for a successful Fashion Customer Service Representative is empathy. Understanding a customer’s perspective and showing genuine care for their needs builds trust and rapport. This ability to connect emotionally drives customer satisfaction and encourages loyal relationships with the brand.

To familiarize myself with the fashion products, I would engage with training materials provided by the company, actively participate in workshops, and stay updated with the latest trends. Additionally, I would explore product reviews and customer feedback to gain insights on popular items. This knowledge will empower me to assist customers effectively.

In my last position, our team faced a sudden increase in customer inquiries due to a sales promotion. I took the initiative to coordinate with my colleagues to split tasks effectively, ensuring that we covered multiple channels of communication. My role involved monitoring progress and stepping in to support my teammates when needed, which led to successful management of the overwhelming volume.

During my previous role, I worked extensively with customer service software such as Zendesk and Salesforce. I utilized these tools for call tracking, ticket management, and customer communication. I appreciate how such tools streamline workflows and enhance overall productivity, allowing me to provide efficient and organized service to clients.

To ensure customer satisfaction, I strive to remain responsive and attentive to their inquiries. I follow up on outstanding issues to confirm resolution, providing additional support if necessary. I also actively solicit feedback to understand their expectations, allowing me to adapt my approach and continuously improve the service I provide.

I was drawn to apply for the Fashion Customer Service Representative role at Teleperformance because of my passion for fashion and my commitment to delivering exceptional customer experiences. The opportunity to work in a dynamic, international environment, coupled with the company's dedication to employee satisfaction and growth, truly resonates with my career aspirations and values.