Account Manager - Education

The Account Manager - Education at Clipboard Health is responsible for onboarding and supporting new schools, building relationships with existing institutions, delivering feedback from substitute teachers, and actively identifying and solving customer issues to ensure smooth operations in the marketplace.

Clipboard Health looks for candidates with excellent interpersonal skills, a proactive attitude, and a problem-solving mindset for the Account Manager - Education position. Experience in customer relations or account management, especially in the educational sector, will be an asset.

As an Account Manager - Education, you will actively collect feedback from substitute teachers and schools, ensuring any issues are quickly resolved and that both parties have an optimal experience within our marketplace at Clipboard Health.

The total compensation for the Account Manager - Education position at Clipboard Health ranges from $90,000 to $140,000, depending on your location and experience, reflecting our commitment to rewarding talented individuals.

Clipboard Health promotes a remote working environment that supports diversity and inclusion. As an Account Manager - Education, you will enjoy flexibility and the opportunity to collaborate with a global team dedicated to innovative solutions in education.

Highlight your strategies for establishing connections such as regular check-ins, asking for feedback, and understanding the unique needs of each school to foster a trustworthy partnership.

Explain your methods for prioritization, such as using project management tools, categorizing tasks based on urgency, and maintaining a flexible schedule to accommodate the needs of your clients.

Discuss relevant metrics such as school onboarding rates, utilization rates of substitutes, and customer satisfaction scores, emphasizing how these KPIs can inform actions to improve services.

Share your technique for addressing such situations with empathy, being transparent about issues, and collaboratively exploring solutions to restore the school's confidence in your services.

Illustrate your approach by detailing the steps you took to solicit feedback, analyze the input, and openly communicate possible changes to clients, reaffirming your commitment to their success.

Talk about creating a structured onboarding process with tailored training sessions, comprehensive resource materials, and continuous support to ensure schools feel prepared and confident.

Emphasize the importance of open communication, reviewing the feedback with the teacher to identify areas for improvement, and offering constructive suggestions for future assignments.

Discuss your belief in technology's capability to streamline processes, facilitate communication, and provide data insights that enhance decision-making for schools and substitutes alike.

Share your personal strategies for maintaining motivation while working remotely, such as setting daily goals, establishing a dedicated workspace, and staying connected with your team.

Mention key skills like empathy, communication, and problem-solving, emphasizing how these abilities contribute to understanding clientele needs and effectively addressing their challenges.