Account Manager, Turkish Speaking

As an Account Manager at Spreetail, your primary responsibilities include client onboarding and training, relationship management with regular account performance reviews, troubleshooting issues effectively, performance monitoring for each client account, and managing contracts and Service Level Agreements (SLAs). Your focus will be on ensuring client satisfaction and enhancing their ecommerce experience.

To qualify for the Account Manager role at Spreetail, candidates should have over 2 years of experience in account management, customer success, or logistics operations. While a bachelor’s degree in business or a related field is preferred, we also value equivalent experience. Fluency in English and Turkish or German is essential to better serve our diverse client base.

Spreetail seeks individuals who are passionate about ecommerce and have a strong customer service orientation. Ideal candidates should be proficient in English and Turkish or German, possess effective communication skills, and have experience in the 3PL, ecommerce, or retail industries. A background in handling global customers is also highly valued.

Being fluent in Turkish or German is crucial for the Account Manager role at Spreetail as it enables you to provide tailored support to our diverse clientele. Fluency in these languages ensures clear communication, trustworthy relationships, and a better understanding of the unique needs and challenges faced by our clients in different markets.

At Spreetail, fostering an inclusive workplace means valuing diverse backgrounds and perspectives. We focus on building a culture where every team member feels empowered to succeed, regardless of their educational path or professional background. We encourage applicants from non-linear career paths to apply, as we believe diverse experiences enhance our team's strength.

To handle a dissatisfied client, I would first listen carefully to their concerns without interruption. Understanding the root of their dissatisfaction is key. I would then empathize with their situation and assure them that I am committed to finding a solution. I’d follow through with actionable steps, keeping communications open to rebuild trust.

Certainly! In my previous role, I managed a key account where I conducted regular check-ins, actively sought feedback, and adjusted our service delivery based on their evolving needs. This proactive approach led to improved satisfaction and higher retention, showcasing the importance of building genuine relationships.

Essential metrics for monitoring account performance include delivery times, order accuracy, inventory levels, and customer feedback scores. Tracking these metrics helps in evaluating service levels and understanding where improvements can be made to enhance client satisfaction.

Prioritizing multiple accounts requires excellent time management and organizational skills. I typically assess the urgency and impact of each account's needs, employing tools like project management software to keep track of deadlines. Communication with clients about their timelines is also crucial in managing expectations.

In one instance, a client faced a significant shipping delay impacting their business. I quickly identified the issue by coordinating with our logistics team and communicated a resolution timeline to the client. Through transparent communication, I reassured them and provided updates until the matter was resolved, maintaining client trust.

Effective client onboarding requires a structured approach. I like to start with an introductory meeting to understand their needs thoroughly. Following that, I provide tailored training sessions, ensuring they are comfortable with our processes and tools. Continuous follow-ups allow me to address any questions they might have.

Staying informed about ecommerce trends involves regularly reading industry publications, participating in webinars, and networking with peers. I also follow thought leaders on social media and leverage analytics to understand market shifts, which helps me advise our clients on strategic decisions.

The key to retaining clients in logistics is consistency in communication and service. Regularly updating clients on their account status and proactively addressing any concerns fosters trust and confidence in our services. Additionally, tailoring our offerings to meet their specific needs is vital for long-term relationships.

Client satisfaction can be measured through surveys, net promoter scores, and feedback sessions. By regularly soliciting feedback and analyzing interactions, I can gauge how well we meet their expectations and identify areas for improvement.

I’m excited about working as an Account Manager for Spreetail because of its commitment to innovation in ecommerce and its inclusive culture. Being part of a team that values diverse perspectives and strives to enhance client experiences aligns perfectly with my professional values and goals.