Senior Client Manager

As a Senior Client Manager at Landor, your primary responsibilities revolve around leading brand discussions, facilitating client workshops, and developing strategic deliverables. You'll act as a key figure in the Client Services team, advising on growth opportunities while ensuring the highest standards for client projects. Your experience in project management will be crucial to guiding clients toward profitable growth in an ever-evolving marketplace.

To qualify for the Senior Client Manager role at Landor, you should have extensive experience in project management, ideally within branding consultancies or advertising agencies. Key qualifications include excellent communication skills, a detail-oriented mindset, and the ability to thrive in fast-paced environments. Being an effective relationship builder and mentor is also essential.

Landor provides robust growth and development opportunities for Senior Client Managers by offering access to various tools and capabilities in research, strategy, innovation, and digital experiences. The culture encourages continuous learning and pushes team members to think creatively and strategically, preparing you to leverage skills effectively in your client engagements.

Landor's inclusive environment fosters creativity, team collaboration, and innovation. As a Senior Client Manager, you’ll work alongside passionate colleagues dedicated to making a positive impact on brands while also benefiting from a commitment to diversity and equal opportunities. This supportive atmosphere is ripe for professional growth and success.

A successful Senior Client Manager at Landor should embody humility, curiosity, and a proactive attitude. It’s important to have strong organizational skills and the ability to adapt as project priorities shift. Being an effective problem solver and a great listener will help you build trusting relationships with clients and colleagues alike, driving project success.

When answering this question, focus on specific projects you've successfully managed, detailing your role, the challenges faced, and how you ensured client satisfaction. Highlight your strategic approach and ability to coordinate multiple aspects of branding initiatives.

Explain your methods for prioritizing tasks, such as using project management tools or setting clear deadlines. Discuss the importance of constant communication with clients to manage expectations and ensure timely deliverables.

Share a specific example where you navigated a situation with a client, outlining your strategies for addressing concerns and how you reached a satisfactory outcome. Emphasize your communication skills and ability to maintain strong client relationships.

Outline your approach to assess the reasons for the delay, communicate transparently with clients, and implement a recovery plan. Providing specific steps you’ve taken in past projects to overcome such challenges will demonstrate your problem-solving abilities.

Discuss your approach to relationship-building, such as regular check-ins, engaging in open discussions about their needs, and being responsive to inquiries. Describe how you create trust and demonstrate your commitment to their success.

Identify specific tools, such as project management software, communication platforms, or branding frameworks you're familiar with. Explain how you integrate these into your project workflows to ensure smooth collaboration and execution.

Share your approach to understanding the client's hesitations and the importance of empathy in guiding them through the change process. Discuss how you present data or examples to demonstrate the benefits of the proposed changes.

Discuss current trends such as digital transformation, sustainability, or personalized customer experiences. Highlight your ability to adapt and leverage these trends in your approach to client branding strategies, showcasing your knowledge of the industry.

Provide a specific example detailing your role in the campaign, the objectives, strategies employed, and measurable outcomes that demonstrate success. Highlight your contributions to strategic planning and execution.

Discuss how social media serves as a vital platform for brand engagement and reputation management. Emphasize your understanding of creating coherent strategies that align with overarching brand objectives and leverage social media effectively.