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Cloud Service Operations Engineer

Software AG simplifies the connected world. Founded in 1969 it helps deliver the experiences that employees, partners and customers now expect. Its technology creates the digital backbone that integrates applications, devices, data and clouds; empowers streamlined processes; and connects “things” like sensors, devices and machines. It helps 10,000+ organizations to become a truly connected enterprise and make smarter decisions, faster.
Our story goes beyond technology. We put people first – employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation. Our size means everyone has an impact and every voice is valued. We are big enough to compete and small enough to care.
Be you, join us.
DevOps Engineer
Our work environment
The Cumulocity IOT cloudOPS team is an international team that operates covering multiple time zones globally.
Same with our customer base – we have cloudOPS operated production environments all over the world – China, Japan, Australia, Sweden, Germany, The Netherlands and several locations in the US.
Our operations
  • As we cover multiple timezones, it also means we cover multiple different cultures – having an understanding ofhow work is done and how top do communication in different cultures definitely helps in this position.
  • In the IOT domain we keep on working with modern tools and many different customer use cases – you will have an opportunity to learn new topics throughout your career with our team, and also to work with many different customers.
  • And while we are talking about cloud computing – understanding of security aspects in a customer solution is vital.
  • Cumulocity has its own documentation team, focusing on customer documentation (both online and classic documents). Reviewing customer content and creating internal operations documentation is appreciated.
  • The platform we are working with includes several different building blocks – you will need to understand how they interact together and use your detective skills to troubleshoot the platform based on customer or support personnel’s input. Understanding networking will help in troubleshooting both our own platform and possible customer network issues.
  • CloudOps is a vital team for the whole organization – we also do co-operate with customer support, product management, product owners and of course developers.
Objectives of this role
  • Daily operations of an international IoT Cloud ecosystem around the globe together with a highly motivated team.
  • Use and create automation scenarios to safely operate and scale the Cumulocity IoT solution.
  • Be part of the 24/7 operations team in the Americas region to ensure our “follow the sun” approach and the SLAs for Cumulocity IoT customers.
  • Proactively improve the daily operation of Cumulocity IoT in the areas of standardization and documentation.
  • Ensure that our environments are up to date and secure by performing functional upgrades as well as security related patching.
Required skills and qualifications
  • Experience as DevOps Engineer or in a similar software engineering role several years.
  • Proficiency with Git and Github workflows.
  • Strong experience with Hyperscaler (AWS, Azure) and Linux (CentOS) operations.
  • Very good knowledge of Kubernetes, Helm, Terraform and Chef.
  • Experience with MongoDB operations.
  • Professional usage of JIRA tooling for task tracking and incident ticket documentation.
  • Good knowledge in Monitoring solutions (e.g. Prometheus, Cortex, Loki, Grafana and OpsGenie).
  • Conducting regular monitoring shifts on the weekend.
  • Problem solving mentality.
  • Collaborative team spirit.
Preferred skills and qualifications
  • Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field or corresponding experience.
  • Experience with security requirements from SOC II and/or ISO 27001 certifications.
What is Cumulocity IOT and Analytics?
“Cumulocity IoT’s completely open approach to IoT and powerful integration capabilities release you from being tied-in to specific solutions. A truly rapid self-service approach on a resilient platform you can trust, with the ability to build your own branded IoT solution and generate business value in weeks rather than months. Connect & manage your devices, quickly develop IoT apps, analyze & leverage IoT data across your business, and run your IoT at the edge, in the cloud and/or on-premises ... your choice!”
https://www.softwareag.com/en_corporate/platform/iot/iot-analytics-platform.html
Some customer statements
https://www.softwareag.com/en_corporate/customers/customer-stories.html#iot
“Gartner has named Software AG a Leader in the 2022 Gartner Magic Quadrant for Global Industrial IoT Platforms and positioned furthest on the completeness of vision axis.”
https://www.softwareag.com/en_corporate/platform/iot/iiot-platform-gartner.html
What’s in it for you?
  • The salary band for this role is $125,000-$140,000 OTE (including bonus)
  • Earn competitive total compensation and receive comprehensive country-specific medical and other benefits.
  • Set yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment.
  • Prioritize yourself during our monthly Meeting Free Mondays by participating in our instructor-led or self-paced learning opportunities to help you reach your career goals.
  • Lean on the Employee Assistance Program for support during some of life’s most common but difficult challenges.
At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.
We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool.
#LI-OU1
#LI-Hybrid
It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Employment practices shall not be influenced or affected by virtue of an applicant’s or Employee’s age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications. In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.
Software AG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status. It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Employment practices shall not be influenced or affected by virtue of an applicant’s or Employee’s age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications. In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.

OUR MISSION - to empower our customers to become truly connected enterprises. Truly Connected Enterprises will flourish in the new data economy opening around us. Data is an invaluable resource, and companies who harness it create wonderous custo...

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DATE POSTED
July 22, 2023

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