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Head of Partnerships

About the Role

The Credit Union movement is a close-knit community focused on improving Americans' financial wellness, and our partnerships with key industry players like TruStage and Credit Union Leagues are vital to this mission. As we scale our go-to-market efforts, we seek a Head of Partnerships to deepen these relationships and build Clutch’s channel partner ecosystem.

In this role, you’ll build strong relationships, structure collaborations for mutual success, and keep partners updated on product developments. As the main point of contact, you’ll coordinate partner events, develop incentive plans, and ensure partners are well-equipped to promote Clutch’s offerings. Success will be measured by the strength and impact of our partnerships.

What You'll Do

Within 3 months:

  • Connect with TruStage sales managers and 30 League leaders to form an initial strategy for partnership alignment.

  • Build strong relationships with product and sales teams and develop a V1.0 partner playbook.

  • Attend industry events to establish connections and elevate Clutch’s presence.

  • Set up regular performance reviews, remove AE-led tasks for event planning, and create tracking guidelines for partnership effectiveness.

  • Begin assessing new partnership opportunities to support Clutch’s long-term goals.

Within 6 months:

  • Develop a solid understanding of customer success stories and demonstrate closed deals from partner-generated leads.

  • Establish ROI metrics, a refined playbook, and partner performance rankings.

  • Become the primary AE resource for partnership-related questions and ensure partnerships generate leads beyond sales team capacity.

  • Map out overlapping accounts with key software partners for targeted, revenue-generating events.

Within 9 months:

  • Gain insight into top target accounts and partner influence, managing underperforming partners with improvement plans.

  • Expand high-level partnerships with CEOs, especially with TruStage and League leaders.

  • Implement an actionable growth plan for the partner ecosystem and a 12-month forecast on new channel growth.

  • Begin engagement with additional software providers and explore new strategic partnerships for long-term expansion.

What You’ll Bring

  • Proven experience in early-stage companies and channel management.

  • Highly independent, adaptable, and driven to succeed.

  • Skilled in relationship-building and managing complex partnerships; able to “hunt and farm” effectively.

  • Strategic thinker with strong project management skills; detail-oriented, deadline-focused.

  • Capable of aligning diverse stakeholder interests and building credibility in partner ecosystems.

  • Willing to travel extensively (>50%) for in-person industry engagements.

  • Background in banking, credit unions, or fintech, with a valuable network in the credit union industry preferred.

Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.

What's In It For You?

  • Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.

  • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.

  • Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.

  • Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.

  • Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.

  • Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.

  • Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.

About Us

Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt.  Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.

Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our organization participates in E-Verify. Click here to learn about E-Verify.

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CEO of Clutch
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Sonny Ganguly
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What You Should Know About Head of Partnerships, Clutch

At Clutch, we’re on the hunt for a dynamic Head of Partnerships to join our innovative team that’s changing the game in the Credit Union sector! Our mission revolves around enhancing financial wellness for Americans, and as you step into this critical role, you'll be pivotal in forging and deepening partnerships with industry giants like TruStage and various Credit Union Leagues. With your knack for relationship-building, you’ll create structures that benefit both Clutch and our partners, ensuring they’re always in the loop about our latest product developments. Within your first three months, you’ll connect with key figures in the industry, laying the groundwork for impactful collaborations. Fast forward to six months, and you'll find yourself refining our partnership playbook, analyzing success stories, and becoming the go-to resource for all partner-related queries. By the nine-month mark, you’ll leverage your insights into our partnerships to manage and uplift our collaborative efforts. We’re on a mission to not only grow but innovate, and your strategic mindset, adaptability, and extensive network in the credit union and fintech space will be essential to this journey. Plus, with the flexibility to work remotely, exciting off-site events, and a competitive benefits package, you’ll thrive both personally and professionally. If you are ready to take the dive and join a passionate team that’s making waves, then Clutch is the place for you!

Frequently Asked Questions (FAQs) for Head of Partnerships Role at Clutch
What are the main responsibilities of the Head of Partnerships at Clutch?

As the Head of Partnerships at Clutch, your main responsibilities include forming lasting bonds with key industry players, structuring synergistic collaborations, and coordinating exciting partner events. You will also develop incentive plans, keep partners informed on product updates, and measure the success of partnerships that align with Clutch's goals.

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What qualifications are required for the Head of Partnerships role at Clutch?

Clutch seeks candidates for the Head of Partnerships position who have proven experience in channel management within early-stage companies. You should possess strong relationship-building skills, a strategic mindset, project management proficiency, and a background in banking or fintech, ideally with an existing network in the credit union industry.

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How will success be measured for the Head of Partnerships at Clutch?

In this role, success will be assessed based on the strength and impact of your partnerships. Metrics will be derived from ROI analyses, lead generation from partner collaborations, and the overall growth of Clutch's channel partner ecosystem, which you'll be responsible for nurturing and expanding.

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What is the remote work policy for the Head of Partnerships role at Clutch?

Clutch offers a flexible remote work policy for the Head of Partnerships role, allowing you to work from anywhere. This flexibility helps you balance professional commitments with personal life, aligning with Clutch’s innovative, employee-centered culture.

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What benefits come with the Head of Partnerships position at Clutch?

Clutch provides a comprehensive benefits package for the Head of Partnerships role, including stock options, flexible paid time off, a dedicated budget for home office setup, health coverage, and opportunities for professional growth through travel budgets for work-related trips and events.

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What types of events will the Head of Partnerships at Clutch coordinate?

As the Head of Partnerships at Clutch, you’ll coordinate a variety of partner events, including industry conferences, product launch showcases, and performance review meetings that facilitate collaboration and engagement with key stakeholders to enhance our partnerships.

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What will the onboarding process look like for the Head of Partnerships position at Clutch?

Upon joining Clutch as the Head of Partnerships, you'll be immersed into a comprehensive onboarding process designed to connect you with our existing partners, familiarize you with our product offerings, and establish the initial strategies required for building successful partnerships.

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Common Interview Questions for Head of Partnerships
Can you explain your experience in channel management relevant to the Head of Partnerships role at Clutch?

When answering this question, highlight your past roles in channel management, focusing on specific partnerships you've cultivated, how you structured those collaborations, and the measurable outcomes that resulted from your efforts.

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How do you prioritize partnerships in a rapidly evolving industry like fintech?

To tackle this question, discuss your strategic approach to evaluating partnerships based on market trends, client needs, and mutual growth potential, emphasizing the importance of alignment with the company's long-term goals.

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What strategies would you implement to strengthen existing partnerships at Clutch?

In your response, outline specific initiatives, such as regular performance reviews, shared training sessions, and collaborative marketing campaigns that demonstrate your proactive approach to partnership enhancement.

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How do you handle conflicts with partners while maintaining strong relationships?

Focus on your ability to communicate openly and empathically when discussing potential conflicts. Share examples of past situations where you've successfully navigated disagreements to arrive at a mutually beneficial resolution, reinforcing the strength of the partnership.

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How do you measure the success of a partnership?

Explain your experience in developing metrics and KPIs to evaluate the performance of partnerships, illustrating how you’ve used data to inform decisions and optimize collaborations for maximum mutual benefit.

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Can you provide an example of a successful partnership you’ve managed?

Share a compelling story about a specific partnership, focusing on the initial challenges, the steps you took to overcome them, and the positive impact it had for both parties, along with quantifiable outcomes.

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What role do you see technology playing in partnership management?

Discuss your perspectives on leveraging technology, such as CRM software, analytics platforms, and automated communication tools, to streamline the partnership process, enhance engagement, and drive better results for Clutch.

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How do you ensure partner satisfaction and engagement?

Highlight your strategies for maintaining open lines of communication and providing regular updates, feedback sessions, and tailored support designed to foster a strong and lasting partnership culture.

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What innovative ideas do you have for expanding Clutch's partner ecosystem?

Share your vision for identifying and leveraging new partnerships, including potential collaborations with emerging fintech companies or organizations that align with Clutch’s mission, along with the rationale behind your suggestions.

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How do you keep up with industry trends to inform your partnership strategies?

Discuss your commitment to continual learning, including attending industry conferences, subscribing to relevant publications, and networking with thought leaders, underscoring how you plan to adapt partnerships to stay ahead in the competitive landscape.

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Full-time, remote
DATE POSTED
November 30, 2024

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