Job details

VP of Engineering

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team

Why you’ll love working at Cognigy - Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts: Team, Trust, Transparency, Technology.

Your new role: VP of Engineering

Location - Germany

The VP Engineering will be responsible for aligning the engineering efforts with the company’s strategic goals, ensuring that all software development teams are working towards a common vision. One of the main objectives of the VP Engineering are to help us scale the organisation and guide us through a period of hyper-growth. Our already existing engineering practices and processes should be improved for greater efficiency and technical debt should be kept at a minimum.

Your responsibilities will include:

Team management & hiring – building the software development teams of the future; decide whom to hire to build high performing software development teams

Delivery process – build software products efficiently and with high quality; adjust and change our development processes and ensure efficiency in delivery

Budgeting – design the people- & services budget for the entire software development part of our Engineering department; decide how we will allocate and spend most of our budget

Analyze status-quo on status of product-roadmap implementation – report to the CSA / other stakeholders regarding the implementation status

Weekly meetings with all Engineering Managers in order to review our most critical metrics such as defect-rate, mean time between failure, efficiency of our teams as well as cycle time
Perform & analyze employee engagement surveys to understand issues in the organization
Keep an eye on the budget and review it on a monthly basis to keep track of our actual spendings

Growth Potential:

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

About you

At least 10 years of experience in software development for SaaS businesses with a BSc in computer science or an equivalent field as a must

At least 5-10 years of experience in leadership roles such as Engineering Managers, Director of Engineering or equivalent positions in an software development organization with more than 45 people.

Successfully scaled a software engineering teams & at least doubled the number of engineers within 12 months or less

Industry experience in the enterprise SaaS business (must!) with experience in the Conversational AI / Gen AI market (nice to have)
Strong software development background including all states of software development (implementation, testing, rollouts, monitoring)
Strategic thinking & business acumen to drive financial discussions regarding the software development budget for people & services
Strong communication skills to express ideas and convince the senior leadership
People leadership & talent acquisition to shape the software development teams of the future

Life at Cognigy - What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include

Attractive and performance-oriented salary
Company Pension Scheme
25 days paid leave, plus 5 floating days, plus public holidays
Discretionary virtual stock options plan, so you can benefit from the company’s success
Unique opportunity to help build and shape the company, with little hierarchy
Flexible working options
Colleague recognition, reward and celebration events
Global Employee Assistance Program
ClassPass membership, giving you access to a variety of fitness and wellness experiences
Ongoing learning and development opportunities, including LinkedIn Learning
One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Cognigy Glassdoor Company Review

4.3

Cognigy DE&I Review

4.5

CEO of Cognigy

Unknown name

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Average salary estimate

$150000 / YEARLY (est.)

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$120000K

$180000K

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What You Should Know About VP of Engineering, Cognigy

At Cognigy, we're on a mission to revolutionize customer service by harnessing the power of AI through our remarkable Cognigy.AI platform. As the VP of Engineering, you’ll play a pivotal role in aligning our engineering teams with our company's ambitious vision. If you're excited about scaling organizations during periods of hyper-growth and want to enhance existing engineering practices, this position is perfect for you! Your day-to-day will involve shaping high-performing software development teams, optimizing our delivery processes, and managing budgeting to ensure that we allocate resources effectively. With over 10 years of experience in the SaaS space and a knack for people leadership, you’ll help us minimize technical debt and nurture an inclusive workplace culture that embraces our core values: Team, Trust, Transparency, and Technology. Not only will you be managing software development teams, but you’ll also have the opportunity to impact our product roadmap implementation and foster a robust engagement culture across all departments. With significant growth potential at Cognigy, you’ll find ample opportunities for your professional development through ongoing training and high-impact projects. Join us in creating AI solutions that transform customer experiences - let’s build the future together!

Frequently Asked Questions (FAQs) for VP of Engineering Role at Cognigy

What are the key responsibilities of the VP of Engineering at Cognigy?

The VP of Engineering at Cognigy is responsible for aligning engineering efforts with company goals, building high-performing software teams, optimizing delivery processes, managing budgeting, and reporting on product roadmap implementations. This role also involves overseeing employee engagement and ensuring efficiency in software development.