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Collections Resolution Specialist
Overview
This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.
Our hours of operation for this role are Monday, Wednesday, Friday 8:00am-5:00pm, Tuesday, Thursday 10:00am-7:00pm, and Saturday once a month 9:00am-1:00pm
Responsibilities
Qualifications
High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services
Preferred Education: Bachelor's degree
Additional Requirments:
This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.
Our hours of operation for this role are Monday, Wednesday, Friday 8:00am-5:00pm, Tuesday, Thursday 10:00am-7:00pm, and Saturday once a month 9:00am-1:00pm
Responsibilities
- Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.
- Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality.
- Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.
- Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.
Qualifications
High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services
Preferred Education: Bachelor's degree
Additional Requirments:
- Effective communication skills to include active listening, empathy
- Ability to negotiate and collect
- Ability to type and talk and work in multiple systems simultaneously,
- High Level of attention to detail and accuracy including written skills
- Customer Service experience
- Prior Collections experience
- Banking experience preferred
- Bilingual preferred
Better banking that helps people live better lives. The Way We Work Working Harder And Smarter: We work together, we dig deeper, ask better questions and learn more. Everything we do is about helping customers succeed. Life-Long Relationships: ...
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DATE POSTED
July 21, 2023
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