Collections Specialist (Remote)

Microf is a growing FinTech organization that prides itself in innovation, diversity, and leveraging technology to create a competitive advantage. 

We are a contractor and homeowner focused organization with customer service at our core. Everything we do is focused on exceeding the expectations of our contractors and partners in assisting homeowners with their HVAC comfort needs.

We are looking to add members to our team who are versatile, high energy, and coachable. As a growing FinTech company in a niche industry, it is important that we hire people who are able to learn quickly, adapt, and grow with the organization. We need people who are energized to work in a growing company and face any challenges head on.

This Collections Specialist will work within Microf's Risk Operations department to provide superior customer service with an individual touch while working to resolve overdue customer accounts by recovering payments. This role will be work-from-home and comes with a starting pay range of $15 to $18 per hour, as well as eligibility for Microf's benefits such as our health, dental, vision, and other ancillary benefits, quarterly bonus potential, tuition reimbursement, paid leave, 401(k) program, and employee wellness programs.

While it is a work-from-home role, Microf is open to hiring candidates within the following states:

• GA
• AL
• FL
• SC
• TX

PRINCIPAL ACCOUNTABILITIES

• Establish open lines of communication with customers and/or references listed on the account for 1-15 or 30-60 days non-renewal status.
• Maximize the collection of monthly rental purchase agreement renewal payments through securing valid payment arrangements from customers in non-renewal status.
• Properly document accounts in company’s Customer Relationship Management (CRM) software with any and all correspondence with customers in non-renewal status and update all customer information as needed to ensure accuracy for the company’s database.
• Identify, monitor and report unsuccessful payment arrangements to Risk Operations management in a timely manner for the recovery of company assets.
• Participate in weekly team meetings to provide status updates on account management.

QUALIFICATIONS

• 2 or more years of call center/collections experience is a plus
• Proficient in Word and Excel
• Strong written and oral communication skills
• Strong customer service skills, proven ability to provide a superior customer experience
• Ability to manage multiple projects simultaneously
• Strong organizational skills
• Able to read and understand technical forms and financial reports
• Willingness to establish and maintain effective working relationships internally and externally.

BENEFITS 

• Eligible for participation in the Company’s Group Medical Plan and Group Supplemental Insurance Plan on the 1st day of the month following the completion of the Employee’s first 60 days of service.
• Six (6) paid holidays per year.
• Fifteen (15) days paid time off annually after 90 days of employment – prorated based on the date hired.
• Eligible for participation in the company’s 401(k) plan after one year of service.

COMPENSATION

• Starting base pay range for this role will be $15-$18, paid hourly
• This role is eligible for a quarterly bonus, dependent on performance within the role