Collections Specialist

We are seeking a highly motivated and detail-oriented Collections Specialist to join our team! Candidates will be responsible for working directly with our clients to reconcile open account balances in the system.

A Day in The Life Typically Includes:

• Contact customers to gather information related to the payment and resolution of account receivables
• Use analytical skills to assess, escalate, and report accounts or account issues
• Prepare account receivable documentation and reports
• Document quality information that details customer communications
• Collaborate with internal and external stakeholders

Required skills:

• Previous experience in collections
• Previous experience in customer service
• Internal and external communication skills including written, verbal, presentation, and active listening
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

Preferred Qualifications:

• Experience with Microsoft Excel (specifically pivot tables and vlookups)

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Alpharetta, GA 30004: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Collections: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Work Location: Hybrid remote in Alpharetta, GA 30004