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Director of Advancement Services

About the Job
 
Reporting to the Vice President of University Advancement, the Director of Advancement Services serves as part of the Advancement Leadership Team (one of three Directors with VP), specifically responsible for managing the University's donor database (Blackbaud Raiser's Edge), donor communication, and the operational back-end of the University Advancement Office. The position oversees a Manager of Advancement Services and Student Workers. 
 
This position manages the daily coordination, processing, and documentation of all donations received by the University. The Director of Advancement Services is the primary administrative user for all Advancement software and systems. This includes a mastery of the Customer Relationship Management (CRM) database of Raiser’s Edge (RE). This CRM houses constituents (alumni, donors, foundations, parents, etc.) to support the philanthropic efforts of the University. The Director of Advancement Services is responsible for “clean” data within the database. This includes but is not limited to: merging duplicate records, identifying accurate contact information (mailing, email, phone, etc.), appending constituents to better identify philanthropic roadmaps, generating lists and queries, as well as adding other users. The Director of Advancement Services will also provide statistical and analytical reports to be used by Senior Directors, University Cabinet Members, and University Board members to assist with the University’s vision and mission. This could be a hybrid position; in-office presence is required. 
 
About CCU
 
Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.
 
Colorado Christian University was founded in 1914.  CCU’s motto is--grace and truth. This motto comes from John 1.14: “And the Word became flesh and dwelt among us, and we have seen his glory, the glory as of the only Son from the Father, full of grace and truth.” (ESV)
 
CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.
 
Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We envision graduates who think critically and creatively, lead with high ethical and professional standards, embody the character and compassion of Jesus Christ, treasure the gospel, and who thereby are prepared to impact the world in their callings.
 
CCU embraces an educational model that was present at the foundation of many of the great western and American universities. It is made up of three pillars—competence, character and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major oversight that eventually undermines education. Furthermore, we believe this classical educational model is both life-giving and greatly needed in our time.
 
A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by The Chronicle of Higher Education.
 
CCU offers more than 200 degree program options for traditional and adult students through its two colleges--the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 9,000 students attend the University on the main campus, throughout Colorado, and online.
 
What is most appealing about working at CCU?
  1. Faith-friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?
  2. Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word.
  3. Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.
  4. Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.
We're looking for candidates who have: 
  1. 3+ years of experience with Raiser’s Edge (CRM) required; certification(s) preferred.
  2. Proficiency in Microsoft Office 2019 (or newer) (Word, Excel, PowerPoint, Outlook) (certificate(s) in Excel/Excel Expert preferred).
  3. 5+ years of professional office experience in higher education and/or non-profit organization.
  4. Strong organization and task-oriented skills in order to handle multiple projects simultaneously.
  5. Excellent people skills; able to work with other departments as a liaison as well as interact with constituents (in-person as well as virtually) with a servant attitude.
  6. Good logical thinking to initiate/create various reports and exports.
  7. Strong ability to problem solve department hardware and software issues.
  8. Knowledge of basic accounting concepts.
  9. Trustworthiness with confidential and sensitive information.
  10. Professional appearance and demeanor at all times.
  11. Master’s degree preferred (Business Analytics, Data Science, Education, Mathematics, Statistics, etc.).
Key Job Duties
  1. Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Director of Advancement Services ensures effective systems are in place to ensure a seamless donor experience to support transformation in the lives of CCU students.
  2. Act as a consultant to Vice President and Senior Director(s) on donor and Advancement strategies; policy creation for reporting and documentation. Forecast department success strategies via data analytics.
  3. Manage Advancement donor database (Raiser’s Edge) and supporting software, including maintenance and improvement of gift systems and back-end workflows. Stay up-to-date with Raiser’s Edge (NXT) software and updates. Provide training on department software to new users and skill enhancement training for seasoned users. Assist with integration of Raiser’s Edge and the University’s giving website(s).
  4. Generate monthly, quarterly, and yearly (calendar/fiscal) reports for the University Cabinet to assist with University direction and budget including comprehensive advancement report and portfolio health reports. Build, generate, import, export, run queries, and other reports as requested through the use of Raiser’s Edge and Microsoft Excel. Generate dynamic dashboards used to direct the department’s philanthropic focus including contact reports, fund tracking, etc.
  5. Provide donor/prospect research and analysis to assist with discovery of unknown donors/partners.
  6. Assist with appeal segmentation of constituents for department solicitations and University communications. Manage and track pledge intentions via installment dates and amounts; assist Major Gift Officers with communications. Direct Advancement donor stewardship (pledges, major gifts, annual gifts, scholarships, etc.). Process and fulfill donor/alumni data requested from other University departments.
  7. Manage gift processing; data entry of gifts (including cash, check, credit card, gift-in-kind, matching, pledges, IRA, and stock donations). Receive and code donations in preparation for processing.
  8. Manage and direct 3rd party consultants in assisting with data health and identifying and implementing industries best practices on Advancement Services.
  9. Produce donor acknowledgements (tax receipts according to IRS specifications), giving anniversary letters, birthday/anniversary letters, stewardship thank yous, student thank yous, as well as annual year-end giving statements.
  10. Liaison with the State of Colorado in association with Enterprise Zone qualifying donations for tax certificates.
  11. Supervise the Advancement Services Manager. Mentor and manage student workers for department via the work-study program.
  12. Other duties as assigned.

Work Environment

While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. The employee may work occasional irregular hours, including some nights and weekends to support key donor events. 

What we offer our employees:
 
We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process. 
Colorado Christian University’s pay philosophy is based on internal and external data for pay equity; along with budgetary considerations for effective stewardship. Pay will be assigned based on relevant experience at a range of $55 - 65,000. We reserve the right to pay an equitable rate that we believe is within our salary structure or that may fit a candidate’s qualifications or experience for the job. A wage range posted is not a guarantee of a specific wage range for a job offer. CCU reserves the right to make pay decisions based on economic and equity considerations to attract the best possible talent. CCU does not determine pay based on sex or any other protected status.
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Average salary estimate

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$55000K
$65000K

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What You Should Know About Director of Advancement Services, Colorado Christian University

Are you ready to take the lead in advancing meaningful connections and philanthropic efforts at Colorado Christian University? The role of Director of Advancement Services is your opportunity to make a significant impact in an institution dedicated to transforming lives through Christ-centered education. Reporting directly to the Vice President of University Advancement, you'll be entrusted with managing our comprehensive donor database using Blackbaud Raiser's Edge, ensuring a seamless experience for our alumni and donors. As you guide a small team of dedicated professionals, including a Manager of Advancement Services and student workers, your organizational skills will shine as you manage the day-to-day processing and documentation of all donations to the University. Your expertise will also play a pivotal role in maintaining data accuracy, merging duplicates, and generating essential reports that assist our leadership in strategic decision-making. At CCU, we are more than just an educational institution; we are a community united by faith, where you'll contribute to fostering relationships that empower students and further our mission. You'll thrive here if you have a knack for people and a collaborative spirit, as you'll work closely with various departments to support our philanthropic vision. This hybrid position allows you the flexibility you need while ensuring you stay connected with our vibrant campus life. Join us in this rewarding journey where your skills in data management and passion for enriching lives can make a difference.

Frequently Asked Questions (FAQs) for Director of Advancement Services Role at Colorado Christian University
What are the responsibilities of the Director of Advancement Services at Colorado Christian University?

The Director of Advancement Services at Colorado Christian University plays a vital role in managing the donor database, overseeing donor communication, and ensuring effective operational support for the University Advancement Office. This includes everything from documenting donations to producing essential reports that drive strategic decision-making across the institution.

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What qualifications are required for the Director of Advancement Services role at CCU?

To be considered for the Director of Advancement Services position at Colorado Christian University, candidates typically need at least 3 years of experience with Raiser’s Edge and 5 years of professional office experience, preferably in a higher education or nonprofit setting. Proficiency in Microsoft Office and a Master’s degree in a relevant field are preferred.

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How important is data management for the Director of Advancement Services at CCU?

Data management is crucial for the Director of Advancement Services at Colorado Christian University. This role is responsible for the integrity and accuracy of donor information, generating reports, and ensuring seamless operations that directly impact fundraising efforts and alumni relations.

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Is the Director of Advancement Services position at CCU hybrid or remote?

The Director of Advancement Services position at Colorado Christian University may offer a hybrid work option, but candidates should expect to maintain an in-office presence to collaborate effectively with the team and engage with the campus community.

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What software will the Director of Advancement Services need to work with at CCU?

The Director of Advancement Services at Colorado Christian University will primarily work with Blackbaud Raiser's Edge, the University’s CRM system. Familiarity with Microsoft Office, particularly Excel for reporting and data analysis, is also essential.

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What is CCU's approach to professional development for the Director of Advancement Services?

Colorado Christian University values continuous improvement and professional development, especially for the Director of Advancement Services. This role will not only benefit from training on the software used but also engages with ongoing mentorship and leadership development opportunities within the Advancement team.

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What impact does the Director of Advancement Services have on CCU's mission?

The Director of Advancement Services significantly impacts Colorado Christian University’s mission by ensuring smooth operations that enhance donor experiences and support the University's commitment to providing Christ-centered education. This role directly contributes to the funding and resources necessary for transformational student experiences at CCU.

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Common Interview Questions for Director of Advancement Services
How do you ensure data integrity within a CRM like Raiser’s Edge?

To ensure data integrity within Raiser’s Edge, I prioritize regular audits of the database to identify duplicates and outdated information. Implementing checks for accurate data entry and training users reinforces these practices to maintain high data quality standards.

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Can you describe your experience managing teams and mentoring staff?

In my previous roles, I've managed teams by fostering an environment of open communication and collaboration. I believe in empowering my staff through training and mentoring, setting clear expectations, and providing constructive feedback to help them grow.

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What strategies do you use for effective donor stewardship?

Effective donor stewardship involves regular communication, personalized acknowledgments, and the strategic use of data to tailor outreach. I prioritize understanding donor interests and preferences to create meaningful engagement opportunities that nurture long-term relationships.

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How do you approach reporting and analytics in your role?

I approach reporting and analytics by first identifying the key metrics that align with institutional goals. Utilizing Raiser’s Edge for dynamic reporting, I strive to deliver insights that aid in decision-making and strategize for future fundraising efforts.

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What challenges have you faced working with donor databases, and how did you overcome them?

One challenge I faced was integrating new software with existing systems. I managed this by conducting thorough research, involving key stakeholders early, and developing a phased implementation plan to ensure a smooth transition with minimal disruption.

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How would you handle confidentiality and sensitive information?

Handling confidentiality is paramount. I ensure that all team members receive training on data security protocols and emphasize a culture of trust where sensitive information is treated with the utmost care, complying with all relevant regulations.

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Describe a successful fundraising campaign you managed. What role did you play?

In a successful fundraising campaign I managed, I coordinated the data analysis to identify potential major donors. I also developed outreach strategies to engage them personally, maximizing their connection to our mission, which resulted in exceeding our fundraising goals.

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How do you keep up with updates and new features in Raiser’s Edge?

I stay current with Raiser’s Edge updates by participating in webinars, reading relevant literature, and being active in user forums. Engaging with the community allows me to bring innovative ideas and solutions back to my role.

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What role does teamwork play in your approach to advancement services?

Teamwork is essential in advancement services. I believe in fostering strong interdepartmental relationships to achieve common goals. Collaboration enhances data accuracy and creates a unified vision for fundraising strategies.

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How can you contribute to CCU’s mission as the Director of Advancement Services?

I can contribute to CCU’s mission by leveraging my expertise in data management to enhance donor engagement. My strong organizational skills and commitment to building meaningful relationships align with CCU's focus on transforming students' lives through higher education.

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Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world.

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Full-time, hybrid
DATE POSTED
November 28, 2024

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