Community Account Representative - job 1 of 2

As a Community Account Representative at Comcast, your main responsibilities include increasing the number of active subscribers and product penetration in assigned multi-dwelling properties. You'll be promoting and selling Comcast products like video, high-speed Internet, voice, and XFINITY Home, while also developing strong relationships with property management to aid in sales and customer retention. Your role will involve continuous sales support, engaging with property staff, as well as organizing on-site events to foster community interest in our offerings.

To qualify for the Community Account Representative role at Comcast, a Bachelor's Degree is preferred, but significant related professional experience or coursework may also be considered. You should have 2-5 years of relevant work experience, strong communication skills, and the ability to build relationships effectively. Familiarity with sales processes, technical knowledge of our products, and a willingness to learn and adapt are crucial to succeed in this dynamic role.

Comcast believes in fast-forwarding careers and offers numerous opportunities for growth within the Community Account Representative role. By achieving your sales targets and demonstrating leadership qualities, you can access various career advancement paths. Additionally, Comcast provides ongoing training, mentorship programs, and the chance to connect with experienced professionals to enhance your skills and knowledge in the media and technology sectors.

Working as a Community Account Representative at Comcast means you'll thrive in a dynamic and collaborative environment. Expect to work directly with property management teams and engage with the community through events and outreach. The role is designed to be both rewarding and challenging, as you navigate various customer interactions while driving results. A commitment to teamwork and respect for diversity and inclusion is at the core of our culture.

Comcast offers a competitive compensation package for the Community Account Representative role, with a base pay of $50,000 and total target compensation of $70,000, including commission potential. Beyond salary, Comcast provides best-in-class benefits, including personalized options to support your physical, financial, and emotional well-being. Employees can expect bonuses, opportunities for career development, and a workplace that promotes a healthy work-life balance.

Building relationships with property management teams requires effective communication and understanding their needs. Start by conducting regular check-ins and being present at onsite events. Understanding their priorities and asking for feedback allows you to tailor your approach to meet their expectations while promoting Comcast offerings.

In previous roles, a successful strategy involved hosting informational seminars at community properties to educate residents about our services. By leveraging community staff's support, we created significant interest, leading to increased sales and strong relationships with both residents and property management.

Staying motivated in a sales role comes from setting personal goals beyond the targets set by the company. Celebrate small wins, seek feedback, and continuously seek ways to improve through training or mentorship. Keeping a fresh perspective and adapting your strategy maintains enthusiasm and effectiveness.

Handling objections requires active listening and empathy. First, acknowledge their concern, then provide factual information addressing their specific issues. Share success stories or examples of satisfied customers, and be prepared to offer tailored solutions that demonstrate the value of Comcast products.

Utilizing social media effectively begins with understanding your audience. Create engaging content specific to the multi-dwelling properties you work with, showcasing local events, product features, and promotional offers. Regularly interacting with audiences and responding to inquiries can build community engagement and drive awareness.

I believe my strong communication skills and my experience in sales make me a great fit. My ability to build relationships and truly understand customer needs helps me promote solutions that resonate with communities. Plus, my enthusiasm for technology aligns well with Comcast's culture of innovation.

Prioritizing in a fast-paced environment requires assessing the urgency and impact of tasks. I would start by identifying high-priority sales opportunities, then allocate time for relationship-building efforts with property management. Keeping a structured schedule allows me to focus on the most vital tasks without losing sight of longer-term goals.

Common metrics to measure sales success include the number of new subscribers acquired, the percentage of retention rate, and revenue generated from upselling additional services. Evaluating performance against these metrics provides insight into both strengths and areas for future improvement.

To resolve technical issues effectively, I would first listen carefully to the customer's description of the problem. Then, I would guide them through basic troubleshooting steps while capturing information for further assistance if needed. Acting as a liaison between the customer and technical support ensures a smooth resolution and enhances customer satisfaction.

Staying informed comes from consistent learning and engagement with industry news through webinars, professional networks, and subscribing to relevant publications. I also make it a point to participate in internal training programs and share insights with colleagues to promote a culture of knowledge across the team.