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Solutions Consultant

About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. 

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We'd love to meet you.

Why we need you:

As a Solutions Consultant, you will be a strategic and technical resource that ensures a seamless experience for prospects and customers that are evaluating and purchasing Common Room. You will support prospects and customers throughout their journey, including pre-sales evaluation, trials, and product implementation post-sale.

We are looking for a client-obsessed builder that is excited to partner with companies like Figma, Confluent, and Notion. You will be a technical consultant to these customers, deeply understanding their businesses in order to maximize their value working alongside sales, success, and product.

You’ll play a critical role in shaping our pre and post-sales experience. You’ll have the opportunity to define what solutions consulting looks like at Common Room and in the category we’re creating. Few roles provide such a direct impact on the growth of the company. 

If this sounds like something you’re excited about, we’d love to hear from you! 

How you’ll contribute:

  • Serve as the ultimate product expert and technical advisor to prospects and customers.

  • Partner with the account team to conduct in-depth discovery sessions, uncovering client requirements, desired business outcomes, and pain points.

  • Lead prospects and customers in developing and validating solutions through POCs and pilot programs.

  • Lead post-sales implementations, ensuring a smooth transition from pre-sales and maximizes product adoption and value realization. 

  • Develop and present customized solution proposals, including architecture, integration, and implementation plans, and address technical questions and concerns from buyers.

  • Design and deliver solution-based demos for complex use cases, working with clients to configure solutions that meet their business objectives.

  • Collaborate with product and engineering teams to ensure proposed solutions are feasible and align with product capabilities

  • Work cross-functionally and with leadership to help get deals across the line. 

You will enjoy being a member of our team if you have:

  • 7+ years of relevant work experience in a solutions consulting or pre-sales engineering role in SaaS (bonus points for familiarity with PLG or PLS motions).

  • A track record of success in driving successful POCs and implementations of SaaS applications for complex enterprise customers 

  • Proficient in sales technology (SFDC/HubSpot) and experience with data flows, AI/ML concepts, analytics, APIs/webhooks, reverse-ETLs, or JSON

  • Previous experience at growth-stage companies with a preference for developer tools, data analytics, or value-based selling to sales and marketing orgs.

  • A solution-based approach to selling and the ability to manage a sales process.

  • Excellent presentation and listening skills, organization, and contact management capabilities.

  • A hands-on approach to learning technical concepts and leading technical discussions internally and externally with stakeholders of all levels.

  • A strong desire and willingness to learn and build as our product and processes evolve.

In your first week, expect to:

  • Understand Common Room’s core personas and use cases

  • Dive deep into the platform functionality by building your own instance

  • Meet your team as well as cross-functional partners and company leadership

  • Jump right into customer meetings!

In your first month, expect to:

  • Become a product expert and be proficient at leading discovery, demos, and customer calls

  • Build new customer-facing resources for POCs and implementations that help deliver a better customer experience 

In your first three months, expect to:

  • Be fully ramped by leading POCs and implementations that contribute to pipeline and revenue targets

  • Contribute new processes and best practices in order to increase win rates, velocity, and deal size

  • Mentor AEs & CSMs on the product to help others better understand our product and new feature releases 

Our values:

  • Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.

  • Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.

  • Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.

  • We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.

Our benefits:

Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:

  • Competitive base compensation with meaningful equity ownership

  • Health insurance including medical, dental, and vision, HSA and FSA

  • We pay 100% of your employee premium and 50% of your premium for any dependents

  • Unlimited Paid Time Off

  • Paid Company Holidays

  • Work from home policy including a laptop and support for your home office needs

  • Monthly Remote Stipend

  • 401(k) self contribution

  • Paid Family Leave

  • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Average salary estimate

$120000 / YEARLY (est.)
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$100000K
$140000K

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What You Should Know About Solutions Consultant, Common Room

Are you ready to revolutionize customer engagement? Common Room, the cutting-edge customer intelligence platform, is on the hunt for a Solutions Consultant! Join us on a thrilling journey where you'll act as a strategic and technical guide to our prospects and customers, helping them navigate the intricate waters of evaluating and purchasing our innovative solutions. Your expertise will shine as you take charge of everything from pre-sales evaluations to post-sale implementation, ensuring a seamless experience for our users. Imagine working closely with high-caliber companies like Figma and Notion, truly understanding their unique challenges, and crafting tailored solutions that drive their success. At Common Room, you have the chance to shape the future of our solutions consulting team and contribute directly to company growth. We value simplicity, passion, and trust, so if you’re someone who loves collaboration and enjoys tackling tough questions, you’ll fit right in. With over 7 years of experience in solutions consulting or pre-sales engineering, especially in SaaS, you’ll use your skills to create impactful Proof of Concepts (POCs) and drive smooth product adoption. You’ll also get to flex your technical prowess, collaborating with our talented product and engineering teams. If you’re excited to embark on this challenging yet rewarding adventure with Common Room, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Solutions Consultant Role at Common Room
What are the daily responsibilities of a Solutions Consultant at Common Room?

As a Solutions Consultant at Common Room, you will engage directly with prospects and customers, leading discovery sessions to understand their business needs and pain points. You'll conduct solution demonstrations and aid in developing Proof of Concepts (POCs), ensuring a smooth transition from pre-sales to post-sales. Your role involves crafting customized solution proposals, collaborating cross-functionally to align with product capabilities, and providing continual support to maximize customer satisfaction throughout their journey.

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What qualifications are required for the Solutions Consultant position at Common Room?

To excel as a Solutions Consultant at Common Room, candidates should have at least 7 years of experience in solutions consulting or pre-sales engineering within a SaaS environment. Familiarity with PLG or PLS motions is a plus. A proven track record of successfully implementing SaaS applications, paired with extensive knowledge of sales technologies like SFDC or HubSpot, is essential. Strong presentation skills, technical discussion aptitude, and a willingness to learn are also crucial for this role.

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How does the Solutions Consultant role contribute to customer success at Common Room?

The Solutions Consultant at Common Room plays a pivotal role in customer success by acting as a trusted advisor throughout the prospect and customer lifecycle. By ensuring a thorough understanding of client needs and aligning solutions accordingly, you will help identify and resolve challenges. Leading successful implementations and fostering product adoption, your contributions ensure that customers derive maximum value from their Common Room experience, which ultimately drives retention and growth.

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What skills will a Solutions Consultant at Common Room develop?

As a Solutions Consultant at Common Room, you will hone a variety of essential skills, including strategic technical consulting, effective communication, and solution design. You'll enhance your project management capabilities by leading POCs and implementations while developing a deep understanding of customer requirements. Collaborating with cross-functional teams will allow you to refine your problem-solving skills and adaptability in a fast-paced environment—a key asset for any technology consultant.

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What is the team culture like for Solutions Consultants at Common Room?

The team culture at Common Room is built around core values of collaboration, trust, and simplicity. As a Solutions Consultant, you will join a diverse group of passionate individuals who prioritize customer needs and work together to create innovative solutions. The environment encourages asking challenging questions and recognizing the importance of every team member's contributions. You'll find an atmosphere that not only values personal growth but also fosters a sense of belonging as you collectively drive success.

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Common Interview Questions for Solutions Consultant
Can you describe your experience in solutions consulting?

When answering this question, provide a detailed overview of your background in solutions consulting. Highlight relevant projects, your role in providing technical guidance, and specific outcomes achieved through your efforts. Emphasize your familiarity with SaaS platforms and how you’ve successfully engaged with clients to deliver tailored solutions, showcasing your ability to drive results.

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How do you approach understanding a client's needs during the discovery phase?

In your response, explain your process for conducting effective discovery sessions. Discuss techniques you use to uncover client needs, such as active listening, asking open-ended questions, and creating a collaborative environment. Illustrate your ability to translate these insights into actionable solutions by providing an example that demonstrates successful requirement gathering.

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What tools and technologies have you used in your previous roles as a Solutions Consultant?

Share your experience with specific tools and technologies relevant to solutions consulting, such as CRMs like SFDC or HubSpot, and collaboration tools. Be sure to mention any specific projects where you utilized these tools, showcasing how they aided in enhancing client interactions and achieving project objectives.

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How do you handle objections or concerns from clients regarding proposed solutions?

Discuss your approach to addressing client objections effectively. Emphasize your commitment to understanding their concerns thoroughly before providing thoughtful responses. Showcase your experience in navigating difficult conversations and turning a negative into a positive by offering evidence-based solutions or alternatives that align with their objectives.

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Can you provide an example of a successful implementation you led?

Use this question to present a compelling story about a successful implementation you've driven. Detail the context, your role in orchestrating the project, and the challenges faced. Highlight how you collaborated with both clients and internal teams to ensure seamless execution, and conclude with the quantifiable outcomes resulting from the implementation.

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How do you stay informed about new developments in the SaaS industry?

Explain your methods for staying up-to-date in the fast-evolving SaaS industry. Discuss how you follow thought leaders, participate in webinars, attend industry conferences, or engage with community forums. Illustrate your commitment to continuous learning and professional growth, emphasizing how this knowledge enhances your effectiveness in your role.

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How do you prioritize your tasks when managing multiple client engagements?

In your answer, detail the strategies you employ for prioritization and organization. Discuss tools or systems you use to manage your workload effectively and how you communicate with clients about timelines and expectations. Highlighting your ability to balance competing demands will demonstrate your capacity for time management in a solutions consulting role.

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What techniques do you use to create effective presentations for clients?

Discuss the steps you take to create impactful client presentations, such as understanding your audience, tailoring content to their specific needs, and employing storytelling techniques. Provide examples of effective presentations you've conducted, and discuss how you gauge client understanding and engagement throughout the presentation process.

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Describe your experience collaborating with product and engineering teams.

In your response, illustrate your role in bridging the gap between customer requirements and product capabilities. Share examples of cross-functional projects where you engaged with product and engineering teams to align on solutions and address any technical concerns. Highlight the importance of collaboration in ensuring successful outcomes for clients.

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How do you measure the success of a solution once it's been implemented?

Explain your approach to measuring success post-implementation. Discuss metrics or KPIs you track to assess the solution's effectiveness and how you solicit feedback from the client for ongoing improvements. Highlight any tools or processes you use to document progress and adapt solutions as necessary to enhance client satisfaction.

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Common Room is the community intelligence platform that helps you build better products, deepen relationships, and grow faster. Common Room brings together community engagement, product usage, and customer data into a single place. We use intelli...

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Full-time, remote
DATE POSTED
January 10, 2025

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