Job details

Communications Officer/Dispatcher

Position Purpose

To monitor a wide range of emergency alarm and security monitoring devices and systems, responding and/or dispatching in a timely and appropriate manner, to ensure the safety and security of College students, faculty and staff and the physical facilities and environments.

Description

Department of Safety and Security (dartmouth.edu)

Required Qualifications - Education and Yrs Exp

High School plus 1-2 year(s) of experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

High school graduate and one plus years of customer experience, or the equivalent combination of education and experience.
Excellent interpersonal and communication skills to deal effectively with a wide range of constituents.
Strong organizational skills.
Knowledge of computer software applications and electronic/radio operations.
Knowledge of regulations and policies related to safety and security.
Commitment to diversity and to serving the needs of a diverse population.

Preferred Qualifications

Department Contact for Recruitment Inquiries

Carissa Dowd

Department Contact Phone Number

603-646-3797

Department Contact for Cover Letter and Title

Keiselim Montas, Director of Safety and Security

Department Contact's Phone Number

603-646-4000

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Preferred, but not required

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Key Accountabilities

Description

Monitor/Dispatch

Monitors a wide variety of intrusion alarms, access control, life safety systems, Surveillance camera systems, security devices and systems and responds in a timely manner to activation of these systems.
Interviews callers/visitors to obtain relevant information and dispatches officers and guards and others to various locations on campus to address alarms, activations, complaints, accidents, and other incidents affecting college community members.
Produces and maintains the departments central communication log.

Percentage Of Time

Description

Reports/Resources

On a daily basis, updates and maintains numerous lists and databases with constantly changing information (on call lists, events, College visitors and hosts, vacant housing, etc.), which are used as an information and referral resource.
Updates and maintains various records, logs, directories, standing operating procedure documents, and databases, and prepares reports as requested.

Percentage Of Time

Description

Information Service

Serves as a point of contact for the internal and external Dartmouth community and the public on questions and issues related to safety and security matters, and to general information on Dartmouth College, especially after hours and on weekends.
Looks up and provides information to officers in the field to clarify issues or situations or to provide referral contacts.

Percentage Of Time

Description

Miscellaneous

Prepares bicycle registrations and issues College decals. Collects information, inputs, and maintains automated records of bicycle thefts and recoveries.
Maintains security of Gun Room and safety equipment. Signs weapons and equipment in and out and maintains records in database.
Maintains stock of forms and performs copying of paperwork for officers.
Issues keys in/out of the office for departments with temporary needs or verifies names/ID’s for unlocks/transports.
Maintains Lost and Found Room and records. Completes paperwork of found/lost items, tickets found items and store in appropriate area.

Percentage Of Time

Description

Other

Handles emergency situations with calm professional conduct and specific care for the health and well being of community members.
Interacts with community members in a professional, friendly and helpful manner especially when engaged in the duties of policy enforcement.
Maintains confidentiality of information pertaining to both patrol and communication and release information outside of the department upon the Directors or his signee authorization.
Assists college community members, visitors, and guests in various manners including but not limited to providing information, assist in problem solving, and general assistance.
Provides support to the on call college staff as needed including but not limited to the Dean on call, Counselor on call, Physician on call, Community Director on call, Dean in Charge, or similar professional school personnel in the performance of their duties.
Provides security for special events, critical situations, and other security related situations.
Remains vigilant and available at all times while on duty to respond to incidents, emergencies and calls for service to help insure safety for the campus community.
Attends and presents information at College Judicial Board hearings.
Attends criminal court proceedings when subpoenaed or assigned to present facts pertaining to a particular incident or report.
Must have successfully completed the following training:
- Management of aggressive behavior
- Sexual assault
- CPR
- Defibrillator
- First Aid

Percentage Of Time

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned

By Dartmouth

Dartmouth College educates the most promising students and prepares them for a lifetime of learning and of responsible leadership, through a faculty dedicated to teaching and the creation of knowledge.

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INDUSTRY

Colleges & Universities

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Hanover, NH

DATE POSTED

June 23, 2023