Job details

Community Health Navigator I

Overview:

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. Recently named a Forbes America's Best-In-State Employer 2022!

$10,000.00 SIGN-ON BONUS (connect with our Talent Acquisition team on eligibility requirements)

Responsibilities:

The Community Health Navigator I will work Full Time, Days and provides quality care to Medicaid recipients eligible for Health Home services. In this role a Navigator I is expected to assist members and coordinate members services with community resource, engage members in healthcare services, advocate for member’s needs, and assist members with reaching their person centered goals. A Navigator will work with their member to achieve self-sufficiency and graduation from the program by providing education and assistance in developing skills to navigate services and daily living skills to be more independent in their decision making.

A Navigator is required to follow policy and procedure set by the lead Health Home to ensure quality and service alignment with NYS DOH guidelines. A Navigator must have good communication skills, time management and organization skills, have knowledge of and be able to collaborate with other community organizations, and work well with a team. It is expected that Navigator will maintain a caseload of 35 to 50 members at any given time, and assist with member coverage when the need arises.

Care Coordination
- Required to carry a caseload of a minimum of 30 members monthly while maintain quality according to the Bassett Health Home Policies.
- Provide Core Care Management Services to assigned caseload.
  - Comprehensive Care Management
  - Care Coordination & Health Promotion
  - Comprehensive Transitional Care
  - Patient & Family Support
  - Referral to Community & Social Support Services
- Completion of Care Plans, Assessments, updated documentation, home visits and billing.
- Complete outreach for assigned members per the HH Policy and Procedure, to enroll new members in the program.
- Providing education/guidance to patients and families on tools to manage chronic illnesses, develops individual and web-based tools and resources to improve compliance.
- Conducts thorough needs assessment and assist the member in setting goals and develops a service/care plan to address unmet needs.
- Develops, implements and monitors care plans with members and their families.
- Assists members engagement in their healthcare by connecting members with the appropriate medical services, closing care gaps, and ensuring transportation to medical appointments.
Communication/Collaboration
- Review monthly chart audits with Supervisor to ensure quality of charts.
- Attend required meetings to remain up-to-date on changes, and new DOH guidelines.
- Communication with Supervisor related to use of job duties and use of time off.
- Coordinate care through effective communication with other providers, community resources, and supports.
- Knowledge of County, State and Federal resources.
- Positive communication and schedule flexibility to appropriately support the needs of the team and the members being served.
- Collaborate with Bassett RN Care Managers for clinical oversight, as needed.
Information and Data Management
- Complete monthly member tracking on spreadsheets to ensure billing, requirements, and health and quality metrics are being met.
- Maintains current and accurate documentation of services provided to clients.
- Ensures all members information is entered into Medicaid Health Home data systems.
Compliance with policy, procedure and regulatory requirements
- Meet minimum billing requirements for caseload by providing billable services as described in the Bassett Health Home policies and procedures.
- Attend webinars, and trainings as required by the DOH and the HH.
- Adheres to HIPAA confidentiality regulations 100% of the time as observed by manager.
Other tasks
- Assists with interviewing, and training new employees.
- Participate in rotating on-call activities.
- Assist with coverage of caseloads for other Navigators who are on Leave or Vacation to provide continuity of care.
- Assist in the development of resources and procedures that relate and impact job duties, as needed.
- Attends meetings and serves on committees, as requested.
- Other tasks as assigned.

Qualifications:

Bassett Healthcare Network follows the New York State and New York State Department of Health COVID-19 vaccine mandates for healthcare workers. This mandate requires COVID-19 vaccinations for personnel working for or on behalf of our hospitals and nursing homes. The New York State mandate allows for medical exemptions and religious accommodations, when appropriate. All candidates who accept an offer from Bassett Healthcare Network will be required to show proof of vaccination as required by New York State.

Education:

Required: High School Diploma/GED with an additional 4 yrs of experience in the healthcare, human services field or nursing may be considered.
Preferred: Associates Degree with an additional 2 yrs of experience in the healthcare, human services field or nursing may be considered.
Bachelor's Degree preferred.

Experience:

One year experience required in Human Services or Healthcare field providing direct care to individuals, with experience providing direct services to people with Serious Mental Illness, Developmental Disabilities, alcohol and substance abuse. Two years preferred.

Benefits:
Our commitment to our employees includes benefit programs that are designed to meet the various needs across our employee population.

Medical, dental and vision insurance
Life insurance and disability protection
Retirement benefits and more…

Throughout our network, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through employee contributions. Specific benefit offerings may vary by location and/or position.

Bassett Healthcare Network Glassdoor Company Review

3.5

Bassett Healthcare Network DE&I Review

No rating

CEO of Bassett Healthcare Network

Tommy Ibrahim, MD, MHA

Approve of CEO

By Bassett Healthcare Network

In the Bassett Healthcare Network, we are committed to helping the population we serve and our communities achieve optimum health and enjoy the best quality of life possible.

29 jobs

FUNDING

Nonprofit

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Cooperstown, NY

DATE POSTED

June 9, 2023