Community Manager

Here’s what you’ll be doing:

• Listen to the signals across social media to understand how it can translate into brand value through content and community development
• Build sense of community by monitoring and engaging with assigned brands’ followers on owned and unowned platforms
• Monitor conversation to pitch relevant topics, themes and moments where brands can engage
• Monitor competitive brands’ conversation for relevant ways brands can engage
• Answer frequently asked questions and update FAQs based on insights and feedback
• Build relationships with customers, potential customers, industry professionals, and journalists in smart, creative ways
• Collaborate with the integrated communications teams to align and amplify strategies
• Regularly report on health and impact of communities with relevant insights and recommendations
• Escalate community issues and challenges to team/clients in thoughtful, timely ways
• Be an expert voice on community management strategy, trends and innovations
• Develop content calendars and work with the creative team to create content that will resonate for the audience and the brand

Here’s what you’ll have:

• Bachelor’s degree in marketing, communications or relevant field
• 1-2 years of experience in social media, community management or relevant field
• Experience successfully engaging with online communities
• Excellent written and verbal communication skills
• Strong working knowledge of social media for management of brands
• Aptitude for identifying, tracking and interpreting community/social engagement metrics
• Obsession with detail, and an ability to proactively manage your time
• Natural curiosity for trends and social / customer behavior
• Dynamic and proactive with multiple projects and clients

Why you'll love working here:

• Competitive salary and extensive benefits & wellness program
• Robust PTO
• Summer Fridays (also Winter, Spring and Fall Fridays!)
• A flexible, hybrid work model
• Family planning support including an expanded parental leave
• Participation in our sabbatical program
• Growth and development initiatives including “5W University”
• Access to season tickets for pro sports teams
• Charitable giving initiatives including company matching donation program and paid volunteer days