Implementation Lead, Enterprise Scribe

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

We are seeking an experienced Activation Lead at the Manager/Senior Manager level to drive the successful implementation and adoption of Commure's product suite across our enterprise healthcare clients. This senior role is crucial in ensuring smooth client onboarding, rapid time-to-value, and will involve leading a team of implementation specialists while managing our most strategic client relationships.

This position is 100% remote

What You'll Do

• Drive end-to-end activation projects for new strategic clients, from kickoff to go-live and steady state

• Define and standardize implementation methodologies and best practices across the organization

• Develop and execute comprehensive implementation plans aligned with client objectives and timelines

• Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation

• Configure and customize Commure solutions to meet specific client requirements and workflows

• Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics

• Create and maintain data pipelines and analytics workflows to monitor implementation progress

• Develop SQL queries and scripts to analyze client usage patterns and adoption metrics

• Design and deliver training programs for various user groups (providers, staff, administrators)

• Establish and track key performance indicators (KPIs) to measure implementation success

• Build automated reporting solutions to track implementation progress and success metrics

• Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption

• Create and maintain implementation documentation, best practices, and process improvements

• Collaborate with Product and Engineering teams to resolve technical issues during implementation

• Drive continuous improvement of implementation processes based on metrics and feedback

• Mentor junior team members and facilitate knowledge sharing across the organization

What You Have

• Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field

• 7+ years of experience in healthcare technology or a similar role

• 3+ years of people management experience leading implementation or customer success teams

• Strong understanding of healthcare workflows and EHR systems (especially Epic)

• Technical aptitude with basic data analysis capabilities

• Excellent project management skills with the ability to manage multiple strategic implementations simultaneously

• Superior communication and presentation skills, particularly with C-level stakeholders

• Experience with change management and stakeholder engagement at enterprise scale

• Ability to travel up to 50% for on-site client engagement

Nice to Have

• Master's degree in relevant technical or healthcare field

• Experience with AI/ML technologies in healthcare

• Advanced SQL skills and experience with data visualization tools (Looker, Tableau)

• Experience with low-code platforms (Retool preferred) for creating operational dashboards and tools

• Ability to write and understand basic JavaScript/SQL for customizing implementations

• Background in clinical documentation or medical scribing

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com or @commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.