Sr Product Designer (User Research Focused)

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure + Athelas, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

Job Title: Senior Product Designer - User Research Focused (On-Site/Hybrid)

Location: 1300 Terra Bella Ave, Mountain View, CA 94043

About the Role: We are looking for a passionate and experienced Senior Product Designer with a focus in user research to join our team in revolutionizing the landscape of Electronic Health Records (EHR). This is a unique opportunity to work on a nascent, yet high-impact clinical product aimed at transforming day-to-day workflows for front desk administrators, healthcare providers, and medical billers. As a Senior Product Designer, you will collaborate closely with the EHR Lead Designer and cross-functional teams to build an EHR solution that not only caters to physical therapy (PT) but has the potential to support multiple specialties and compete with industry giants like Athena, Cerner, and Epic.

This is an on-site/hybrid position requiring regular presence at our headquarters and occasional travel to client sites for field observation and direct user engagement.

What You’ll Do:

1. User Research and Testing:

   • Conduct in-depth user research and field observations to deeply understand user needs, behaviors, and pain points.

   • Organize and synthesize research findings into actionable insights to inform product and design decisions.

   • Plan, execute, and analyze usability testing sessions, incorporating feedback into iterative design cycles.

2. Stakeholder and Client Engagement:

   • Build and maintain strong relationships with clients and users, becoming their advocate within the team.

   • Regularly visit client sites to understand real-world challenges and workflows, ensuring the product is tailored to their needs.

3. End-to-End Product Design:

   • Support the design process from user research to delivering high-quality design prototypes and ensuring seamless handoffs to engineers.

   • Translate complex workflows into intuitive and effective user experiences for a diverse range of users.

4. Collaboration and Strategy:

   • Work closely with the Lead Designer and cross-functional partners, including Product Managers, Engineers, and Customer Success teams, to define and prioritize features.

   • Influence the product roadmap by understanding the needs of users and balancing those with technical and business constraints.

   • Champion user-centered design principles and elevate the design culture within the team.

What We’re Looking For:

1. Experience and Expertise:

   • 5+ years of experience in end-to-end product design, with a strong portfolio showcasing research-driven design solutions.

   • Expertise in user research methodologies, usability testing, and incorporating insights into actionable designs.

   • Proficiency in design and prototyping in Figma.

2. Skills and Traits:

   • Strong organizational and prioritization skills, with the ability to thrive in a chaotic and unstructured environment.

   • A self-motivated, proactive mindset with the ability to drive projects forward with minimal supervision.

   • Excellent collaboration and communication skills, with the ability to articulate design decisions to stakeholders and team members.

   • A passion for learning directly from users and the ability to build meaningful connections with clients.

3. Other Requirements:

   • Willingness and ability to travel often to client sites as needed.

   • Flexibility to work on-site or hybrid from our headquarters.

What We Offer:

• A collaborative and dynamic work environment where your contributions directly impact the future of healthcare technology.

• Opportunities to grow and take ownership in building a product from the ground up.

• Competitive compensation and benefits package.

• Support for your professional development and learning goals.

How to Apply: If you are a strong, self-driven designer with a passion for user research and solving complex problems, we’d love to hear from you. Please submit your resume, portfolio, and a brief cover letter explaining why you’re the right fit for this role.

About Us: We are dedicated to improving the healthcare experience for providers and patients alike. Our mission is to create innovative solutions that simplify complex workflows, foster collaboration, and ultimately deliver better outcomes. Join us as we embark on this exciting journey to redefine what’s possible in healthcare technology.

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

• Incredible Growth: Prior to our merger in late 2023, Commure + Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com or @commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.